Equipment Coordinator

Henry Schein; United States; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401K Plan with Company Match

PTO

Paid Parental Leave

Income Protection

Work Life Assistance Program

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Job summary

Henry Schein, Inc. is seeking an Equipment Coordinator to process Medical Equipment Orders from Sales Consultants. You will analyze orders requiring special criteria such as cost, staging in a center, or specific shipping requirements.

The role involves interfacing with credit, procurement, and field teams to ensure timely delivery, accurate invoicing, and handling post-order changes, with emphasis on accuracy and customer service.

Qualifications

• Typically 2+ years of related experience.
• Strong communication and organizational skills.
• Ability to learn and use multiple computer systems.

Responsibilities

• Process Medical Equipment Orders from Sales Consultants with attention to special criteria.
• Review credit status and obtain approvals as needed.
• Procure products from vendors and reserve inventory for orders.
• Coordinate delivery by communicating with suppliers and warehouses.
• Handle post-order requests including replacements, credits and rebills.
• Resolve questions and verify customer licensing for equipment orders.

Skills

Good telephone etiquette

Ability to learn computer systems

Purchasing and parts ordering

Time management

Attention to detail

Customer service oriented

Interpersonal communication

Multi-tasking

Education

High School diploma or equivalent

Tools

ACD system

Job description

Working hours will align with Eastern Time

JOB OVERVIEW:

This position is responsible for processing Medical Equipment Orders that are sent in by the Medical Sales Consultants. These orders are processed by an Equipment Coordinator because of the special criteria such as (special cost, staging the equipment in a center, or needing special shipping requirements such as lift gate, inside delivery, set up).

KEY RESPONSIBILITIES:

60%

Are responsible for processing Medical Equipment Orders from the Sales Consultants. A Purchase Agreement is received from the Sales Rep with all required information to process the order.

• The Equipment Coordinator must analyze and determine method of procurement using available inventory in an equipment warehouse or to create a supplier purchase order to complete the order for shipment.
• Review account credit status to confirm the order may be entered and approved by the credit department.
• Procures product to complete the customer's orders by processing purchase orders with vendors, ordering from or distribution centers and reserving inventory in equipment centers.
• Prioritizing and meeting delivery request by communicating with sales suppliers and equipment warehouses for delivery of equipment orders.
• Handle post order delivery request including replacement orders, credits and rebill of invoices.
• Reviews product to validate items can be placed with the equipment team and to confirm customer is licensed to accept product on equipment orders.

20%

Receives a high volume of requests from Fields Sales Consultants via ACD system, e-mail or fax requesting specific equipment products and to check order status

10%

Reviews all equipment back orders utilizing appropriate reports (open PO's and open Order report)..

5%

Efficiently solve problems related to equipment orders and commutates with our Credit Department, Accounts Payable and Commission teams.

5%

Handles item inquiries, including questions, concerns and searches of products and order status.

SPECIFIC KNOWLEDGE & SKILLS:

• Good telephone etiquette.
• Ability to learn applicable computer systems.
• Purchasing and parts ordering.

GENERAL SKILLS & COMPETENCIES:

• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization

WORK EXPERIENCE:

Typically 2 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $35093-$54834 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Other benefits available include:

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• PTO
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers