Customer Service Sales Rep -FS

Komatsu; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits (Medical, dental, and-

401k or employee savings programs

Paid time off (vacation and holidays)

Employee assistance programs

Disability benefits

Life insurance

Employee learning and development

Job summary

Komatsu is seeking a results-driven professional to maximize customer satisfaction through aftermarket product support, including parts, service, and training for assigned customers. The role emphasizes responsive service, competitive costs, and maintaining professional company image.

Key activities include marketing aftermarket services, developing new accounts, coordinating quotes, and promoting promotions across departments, with a focus on strong communication and customer service skills

Qualifications

• Sales experience in the Material Handling, Equipment, aftermarket field.
• Have MS Office skills (word processing, spreadsheets, report development).
• Strong and effective oral and written communication with customers, staff and management.
• Ability to coordinate with other department managers to develop aftermarket promotions.
• Strong customer service skills and mentality.

Responsibilities

• Marketing and sales of all aftermarket services (parts and service) offered by the company.
• Plan and implement new account development, including calls on new customers.
• Act as liaison between customers and company sales, service and parts departments; coordinate quotes and proposals with other departments.
• Maintain communications with other departments to stay abreast of pricing, equipment updates, specials, etc.; coordinate aftermarket promotions with managers.
• Coordinate the evaluation of used equipment for new sales and trade-ins with aftermarket personnel and sales.

Job description

Join Komatsu and Be Part of Something Big!

Job Overview

Maximize customer satisfaction by creating and maintaining aftermarket product support that is responsive to customer needs. This includes timely, high quality aftermarket service at competitive costs to the customer while maintaining sufficient profit margins and professional image for assigned customer. Direct responsibilities may include fixed price maintenance programs, equipment rebuilds, parts consignments, rentals, used equipment and customer training. Additionally, the position handles customer complaints and concerns in a professional manner and shares the information with management.

Key Job Responsibilities

• Marketing and sales of all aftermarket services (parts and service) offered by the company. This may include, battery stands, pallet jacks, battery pullers and other accessories and supplies for material handling equipment.
• Plan and implement new account development, including calls on new customers. Meet required number of customer touches per week.
• Act as liaison between customers and company sales, service and parts departments. Coordinate customer service functions with other departments to assure timely delivery and installation. Also supervise the preparation of quotes and proposals in concert with other departments.
• Maintain a high level of communications with other departments to stay abreast of pricing, equipment updates, specials, etc. Coordinate aftermarket promotions with department managers.
• Coordinate the evaluation of used equipment for new sales and trade-ins with aftermarket personnel and sales.

Qualifications/Requirements

Sales experience in the Material Handling, Equipment, aftermarket field.

Have good word processing skills as well as spreadsheet, report development and interpretation skills. (MS Office skill required)

Strong and effective oral and written communication skills with customers, staff and management.

Ability to coordinate with other department managers to develop aftermarket promotions.

Strong customer service skills and mentality.

Additional Information

• Possess the ability to perform light physical work. Must be able to exert up to 20-pounds of force occasionally with full body motion for climbing, reaching, pushing, lifting and reaching, etc.
• Must have a valid driver’s license.

Per commission structure.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $$60,000 - $65,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affimative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.