EPMO Conversion Readiness & Command Center Analyst

Landing Point; Woodbridge Township (NJ); On-site; USD 117,000 - 138,000; Full time

Job summary

Landing Point, a regional bank headquartered in New Jersey, seeks an EPMO Conversion Readiness & Command Center Analyst to support a large-scale retail core conversion. You will design the command center structure for conversion weekend and stabilization, develop call flow, tracking metrics, and reporting, and lead communications across branches and leadership teams.

You will also monitor issues, refine readiness materials, and coordinate escalation with enterprise teams, while driving

Qualifications

• 3–5 years in project management, readiness, command center, change management, or banking ops.
• Experience supporting large-scale system implementations or banking conversions.
• Strong analytical and reporting skills.
• Proficiency with Microsoft Office (Excel, PowerPoint, Teams).
• Retail banking operations or conversion support experience preferred.

Responsibilities

• Design and implement the Retail Conversion Command Center structure for weekend conversion and stabilization.
• Develop call flow processes, tracking metrics, and reporting mechanisms.
• Establish escalation paths, SLAs, and first-line support processes.
• Create structured reporting during conversion weekend.
• Monitor issues and service performance for timely resolution.
• Lead communications for Command Center operations and support.
• Manage Command Center operations during stabilization.
• Refine readiness review scripts and materials.
• Analyze readiness results to identify risks and improvement opportunities.
• Lead communications with retail branches and leadership teams.
• Develop engagement programs to encourage participation.
• Establish dashboards to track readiness metrics.
• Coordinate escalation of significant issues to enterprise teams.
• Provide recommendations based on readiness outcomes.

Skills

Project management

Operational readiness

Analytics

Reporting

MS Office

Job description

Company Overview

A regional bank headquartered in New Jersey provides personal and business banking services, including management services and digital banking. They are seeking an EPMO Conversion Readiness & Command Center Analyst to support a large-scale retail banking core conversion initiative.

Job Responsibilities

• Design and implement the Retail Conversion Command Center structure for conversion weekend and post-conversion stabilization.
• Develop call flow processes, call tracking metrics, and reporting mechanisms.
• Establish escalation paths, triage procedures, SLAs, and first-line support processes.
• Create and deliver structured reporting during conversion weekend.
• Monitor issues, requests, and service performance for timely resolution.
• Lead communications related to Command Center operations and support processes.
• Manage ongoing Command Center operations during the stabilization period.
• Enhance and refine readiness review scripts and assessment materials.
• Analyze readiness review results and identify trends, risks, and improvement opportunities.
• Lead communication efforts with retail branches and leadership teams.
• Develop engagement and recognition programs to encourage participation.
• Establish standard reporting and dashboards to track readiness review metrics.
• Coordinate escalation of significant issues to enterprise support teams.
• Provide recommendations and action plans based on readiness review outcomes.

Qualifications

• 3-5 years of experience in project management, operational readiness, command center, change management, or banking operations.
• Experience supporting large-scale system implementations or banking conversions.
• Strong analytical and reporting skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Teams.
• Retail banking operations experience preferred.
• Experience with command center operations or conversion support preferred.
• Familiarity with conversion readiness reviews or operational preparedness assessments preferred.

Compensation

Pay Rate: $85 - $100/hr, DOE