EPMO Capability Lead: Process & Governance Architect

First-Command-Financial-Services; Fort Worth (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

First Command Financial Services in Fort Worth, TX seeks an EPMO Capability Lead to define and continuously improve enterprise portfolio management processes, standards, and tools. You will own EPMO capabilities, coach initiative leaders, and enable scalable execution across the organization.

The role emphasizes process ownership, template and standards management, and DIY Kit resources. Collaboration with business units and tech teams is essential to drive maturity and consistency.

Qualifications

• Bachelor's degree in Business, Finance, Management, Information Technology, or a related field.
• 7+ years of experience in portfolio, program, project management, process improvement, business operations, or related disciplines.
• Demonstrated experience developing business processes, operating models, standards, or governance frameworks.
• Experience facilitating cross-functional collaboration and driving organizational alignment.
• Strong written communication and documentation skills.
• Experience creating executive-ready materials, templates, job aids, and process documentation.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Lead the definition, documentation, implementation, and continuous improvement of EPMO processes, frameworks, and standards.
• Partner with stakeholders across business and functional areas to identify process requirements, pain points, and improvement opportunities.
• Facilitate cross-functional workshops to design, validate, and gain alignment on future-state processes.
• Establish process governance, decision rights, inputs, outputs, controls, and success measures.
• Ensure processes align with enterprise strategy, portfolio governance, risk management, and organizational objectives.
• Develop process documentation including workflows, procedures, roles and responsibilities, guidelines, and supporting materials.
• Own the development and maintenance of the EPMO template library.
• Create and enhance standard deliverables including charters, business cases, schedules, status reports, RAID logs, benefits plans, governance materials, and closeout artifacts.
• Ensure templates are practical, intuitive, and support consistent execution across the enterprise.
• Establish version control, publishing standards, and lifecycle management for EPMO artifacts.
• Gather feedback from users and incorporate continuous improvements into templates and standards.
• Serve as the owner for the EPMO DIY Kit.
• Maintain guidance documents, playbooks, job aids, examples, and reference materials.
• Ensure DIY Kit content remains current, relevant, and aligned to approved processes and standards.
• Develop new resources to address emerging organizational needs.
• Monitor adoption and effectiveness of DIY Kit resources and implement improvements as needed.
• Provide coaching, consulting, and advisory support to initiative leaders leveraging the DIY Kit.
• Build strong partnerships with business units, technology teams, finance, risk, compliance, and organizational change management functions.
• Act as a bridge between process owners, practitioners, and leadership teams.
• Facilitate consensus among stakeholders on process decisions and prioritization.
• Gather and incorporate stakeholder feedback to improve EPMO products and services.
• Measure adoption, quality, effectiveness, and user satisfaction of EPMO processes and tools.
• Recommend and implement enhancements to methodologies, tooling, and governance practices.
• Support maturity improvement initiatives across portfolio, program, and project management disciplines.

Skills

Portfolio management

Process design

Cross-functional collaboration

Executive communication

Analytical thinking

Documentation

Education

Bachelor's degree in Business/Finance/Management/IT or related field

Tools

Microsoft 365

SharePoint

Azure DevOps

Job description

First Command Financial Services in Fort Worth, TX seeks an EPMO Capability Lead to define and continuously improve enterprise portfolio management processes, standards, and tools. You will own EPMO capabilities, coach initiative leaders, and enable scalable execution across the organization.

The role emphasizes process ownership, template and standards management, and DIY Kit resources. Collaboration with business units and tech teams is essential to drive maturity and consistency.