Epicor Support Specialist

Adastra Resource Group; United States; Remote; USD 95,000 - 105,000; Full time

Job summary

Adastra Resource Group is seeking an Epicor Support Specialist to provide day-to-day Epicor Kinetic support remotely. The role focuses on troubleshooting user issues, managing helpdesk tickets, and resolving system errors in a Direct Hire, Full-Time capacity.

Ideal candidates will have 2+ years of Epicor Kinetic experience, strong problem-solving abilities, and excellent communication skills. Some onsite visits may be required as needed.

Qualifications

• 2+ years of Epicor Kinetic experience.
• Helpdesk, ERP, or application support experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills.
• Exposure to Epicor reporting or customizations is a plus.

Responsibilities

• Provide day-to-day Epicor Kinetic support.
• Manage and resolve Epicor helpdesk tickets.
• Troubleshoot user errors and system issues.
• Work closely with Epicor stakeholders and end users.
• Document issues and resolutions.

Skills

Troubleshooting

Communication skills

Helpdesk experience

ERP experience

Job description

Epicor Support Specialist

Location: Remote | PST time zone preferred

Type: Direct Hire | Full-Time

Salary: $95k - $105K

Our client is seeking an Epicor Helpdesk Specialist to support end users in their Epicor Kinetic environment. This role will focus on troubleshooting user issues, managing support tickets, and resolving system errors.

Responsibilities

• Provide day-to-day Epicor Kinetic support
• Manage and resolve Epicor helpdesk tickets
• Troubleshoot user errors and system issues
• Work closely with Epicor stakeholders and end users
• Document issues and resolutions

Qualifications

• 2+ years of Epicor Kinetic experience
• Helpdesk, ERP, or application support experience
• Strong troubleshooting and problem-solving skills
• Experience with ticketing systemsSelf-starter with a strong sense of initiative
• Excellent communication skills

C#, SQL, and Epicor customization experience is not required but a great benefit. Exposure to Epicor reporting or customizations is a plus.

Remote role with occasional onsite visits as needed.