Epicor ERP Systems Administrator & Optimization Lead

Whelen Engineering; Connecticut; On-site; USD 110,000 - 140,000; Full time

Job summary

Whelen Engineering in Chester, CT seeks an experienced Epicor System Administrator to manage and optimize our Epicor ERP platform. You will serve as the technical lead for the ERP, ensuring high availability, data integrity, and alignment with business needs across manufacturing, finance, operations, and IT teams.

Responsibilities include configuring and tuning the ERP, building BAQs, BPMs, dashboards, and SSRS reports, while managing security, upgrades, integrations, and documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 7+ years of progressive experience in IT, ERP systems, or technical administration roles, preferably in a manufacturing or distribution environment.
• 5+ years of direct hands-on experience administering Epicor ERP (Epicor Kinetic experience strongly preferred).
• Strong technical skills in SSRS reporting, Epicor tools (BAQs, BPMs, dashboards, Epicor Administration Console, etc.).
• Solid understanding of manufacturing, supply chain, inventory, MRP, and accounting processes.
• Experience with system upgrades, on-premise or cloud (SaaS) deployments, and integrations (e.g., APIs, EDI, third-party systems).
• Familiarity with IT infrastructure, networking, security principles, and database management.

Responsibilities

• Administer, configure, maintain, and support the Epicor ERP environment, including upgrades, patches, integrations, and performance tuning.
• Establish ERP governance standards, including change control, naming conventions, and data consistency.
• Manage user access, security roles, permissions, licensing, and compliance.
• Develop and maintain BAQs, BPM workflows, dashboards, customizations, and SSRS reports.
• Troubleshoot and resolve system issues, perform root cause analysis, and implement sustainable solutions.
• Support ERP implementations, migrations, data conversions, and integrations with other business systems.
• Collaborate with business stakeholders to analyze requirements and translate them into functional/technical solutions.
• Monitor system performance, backups, and disaster recovery processes to ensure stability and data integrity.
• Create and maintain documentation, training materials, workflows, and best practices for end users and the IT team.
• Provide end-user support, training, and guidance on Epicor functionality.
• Stay current with Epicor updates, new features, and industry best practices.
• Support and lead future ERP enhancements, integrations, and automation initiatives to expand Epicor capabilities and improve cross-system connectivity.

Skills

ERP systems experience

SQL Server

C#

.NET

Visual Basic

Manufacturing domain knowledge

Project management

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field

Tools

BAQs

BPMs

Dashboards

Epicor Administration Console

SSRS reporting

APIs

EDI integrations

Job description

Whelen Engineering in Chester, CT seeks an experienced Epicor System Administrator to manage and optimize our Epicor ERP platform. You will serve as the technical lead for the ERP, ensuring high availability, data integrity, and alignment with business needs across manufacturing, finance, operations, and IT teams.

Responsibilities include configuring and tuning the ERP, building BAQs, BPMs, dashboards, and SSRS reports, while managing security, upgrades, integrations, and documentation.