Epicor Eclipse Support Specialist

The Planet Group; Georgia; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits available

Job summary

The Planet Group is seeking an Eclipse ERP Support Analyst to provide hands-on support for users in a multi-location distribution environment. The role will own the Eclipse ticket queue, troubleshoot issues, and ensure smooth day-to-day operations.

Ideal candidates have 3–5 years of Epicor Eclipse experience and a strong grasp of distribution processes across order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL.

Qualifications

• 3–5 years of hands-on Epicor Eclipse experience in an ERP support, help desk, or power-user capacity.
• Broad working knowledge of Eclipse across order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL.
• Strong understanding of distribution workflows, including quote-to-cash, procure-to-pay, and inventory management.

Responsibilities

• Manage the Eclipse help desk queue by triaging, troubleshooting, resolving, and closing tickets with clear documentation.
• Provide support across sales/order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL.
• Troubleshoot and resolve issues involving orders, transactions, locked records, posting errors, printing/forms, and other day-to-day Eclipse issues.
• Guide users through "how-to" questions using established SOPs and procedures.
• Recreate issues, review transaction history, identify root causes, and determine the appropriate resolution or escalation path.
• Work directly with users via phone, Teams, or screen sharing to resolve issues efficiently.
• Process approved user access, account changes, password resets, security access, printer/form routing, and terminal/session issues.
• Escalate configuration or system-related issues when necessary and provide detailed information for further troubleshooting.
• Open and manage vendor support cases when an issue requires additional assistance.
• Identify recurring issues and trends and communicate opportunities for broader process or system improvements.
• Maintain thorough ticket documentation and contribute solutions to the support knowledge base.

Skills

Epicor Eclipse

ERP support

Help desk

Troubleshooting

Ticketing

Tools

Eclipse ERP

Job description

Job Title: Eclipse ERP Support Analyst

Location: Remote

Onsite Requirements: Fully Remote

Compensation Range: $70,000–$90,000

Benefits: Available

Introduction

We are seeking an experienced Eclipse ERP Support Analyst to provide hands‑on support to users across a multi‑location distribution environment. This role will own the Eclipse support ticket queue, troubleshoot issues, resolve user problems, and help keep day‑to‑day business operations moving.

The ideal candidate will have 3–5 years of hands‑on Epicor Eclipse experience and a broad understanding of distribution processes including order entry, purchasing, receiving, inventory, warehouse operations, pricing, AR, AP, and GL.

This is a great opportunity for an Eclipse power user or support professional who enjoys solving problems, working directly with end users, and taking ownership of issues from initial ticket through resolution.

Day‑to‑Day Responsibilities

• Manage the Eclipse help desk queue by triaging, troubleshooting, resolving, and closing tickets with clear documentation
• Provide support across sales/order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL
• Troubleshoot and resolve issues involving orders, transactions, locked records, posting errors, printing/forms, and other day‑to‑day Eclipse issues
• Guide users through "how-to" questions using established SOPs and procedures
• Recreate issues, review transaction history, identify root causes, and determine the appropriate resolution or escalation path
• Work directly with users via phone, Teams, or screen sharing to resolve issues efficiently
• Process approved user access, account changes, password resets, security access, printer/form routing, and terminal/session issues
• Escalate configuration or system‑related issues when necessary and provide detailed information for further troubleshooting
• Open and manage vendor support cases when an issue requires additional assistance
• Identify recurring issues and trends and communicate opportunities for broader process or system improvements
• Maintain thorough ticket documentation and contribute solutions to the support knowledge base

Required Skills & Qualifications

Must‑have qualifications that candidates must meet to be considered.

• 3–5 years of hands‑on Epicor Eclipse experience in an ERP support, help desk, or power‑user capacity
• Broad working knowledge of Eclipse across order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL
• Strong understanding of distribution workflows, including quote‑to‑cash, procure‑to‑pay, and inventory management
• Proven troubleshooting skills with a methodical approach to diagnosing and resolving ERP issues
• Strong judgment when determining whether to resolve an issue directly or escalat… }