Epicor Eclipse Support Specialist

Planet Group; Georgia; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits available

Job summary

Planet Group is seeking an Eclipse ERP Support Analyst to provide hands-on Eclipse ERP support in a remote environment. You will own the Eclipse help desk queue, troubleshoot ERP issues across distribution processes, and guide users through how-to steps.

The ideal candidate has 3–5 years of Eclipse experience and strong ticketing/documentation skills, working well in a remote, fast-paced setting. Responsibilities include triaging tickets, collaborating with users via Teams, and contributing to

Qualifications

• 3–5 years hands-on Epicor Eclipse experience in ERP support.
• Broad Eclipse knowledge across distribution modules: order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, GL.
• Strong troubleshooting, documentation, and remote support skills.
• Ability to triage, escalate, and resolve ERP issues with clear steps.
• Effective communication with end users in a busy remote environment.

Responsibilities

• Manage Eclipse help desk queue by triaging, troubleshooting, resolving, and closing tickets with documentation.
• Provide support across sales/order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL.
• Troubleshoot issues including orders, locked records, posting errors, printing/forms, and other Eclipse problems.
• Guide users through how-to questions using SOPs and procedures.
• Collaborate with users via phone, Teams, or screen sharing to resolve issues.
• Process access changes, password resets, and security settings; escalate when needed.
• Open and manage vendor support cases for additional assistance.
• Identify recurring issues and suggest knowledge-base improvements.

Skills

Epicor Eclipse

ERP support

Troubleshooting

Ticketing

Remote support

Job description

Job Title: Eclipse ERP Support Analyst

Location: Remote
Onsite Requirements: Fully Remote
Compensation Range: $70,000-$90,000
Benefits: Available

Introduction

We are seeking an experienced Eclipse ERP Support Analyst to provide hands‑on support to users across a multi‑location distribution environment. This role will own the Eclipse support ticket queue, troubleshoot issues, resolve user problems, and help keep day‑to‑day business operations moving.

The ideal candidate will have 3-5 years of hands‑on Epicor Eclipse experience and a broad understanding of distribution processes including order entry, purchasing, receiving, inventory, warehouse operations, pricing, AR, AP, and GL.

This is a great opportunity for an Eclipse power user or support professional who enjoys solving problems, working directly with end users, and taking ownership of issues from initial ticket through resolution.

Day‑to‑Day Responsibilities

• Manage the Eclipse help desk queue by triaging, troubleshooting, resolving, and closing tickets with clear documentation
• Provide support across sales/order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL
• Troubleshoot and resolve issues involving orders, transactions, locked records, posting errors, printing/forms, and other day‑to‑day Eclipse issues
• Guide users through "how-to" questions using established SOPs and procedures
• Recreate issues, review transaction history, identify root causes, and determine the appropriate resolution or escalation path
• Work directly with users via phone, Teams, or screen sharing to resolve issues efficiently
• Process approved user access, account changes, password resets, security access, printer/form routing, and terminal/session issues
• Escalate configuration or system‑related issues when necessary and provide detailed information for further troubleshooting
• Open and manage vendor support cases when an issue requires additional assistance
• Identify recurring issues and trends and communicate opportunities for broader process or system improvements
• Maintain thorough ticket documentation and contribute solutions to the support knowledge base

Required Skills & Qualifications

Must‑have qualifications that candidates must meet to be considered.

• 3-5 years of hands‑on Epicor Eclipse experience in an ERP support, help desk, or power‑user capacity
• Broad working knowledge of Eclipse across order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL
• Strong understanding of distribution workflows, including quote‑to‑cash, procure‑to‑pay, and inventory management
• Proven troubleshooting skills with a methodical approach to diagnosing and resolving ERP issues
• Strong judgment when determining whether to resolve an issue directly or elevate it
• Clear communication skills and the ability to support users effectively under pressure
• Strong documentation skills with experience maintaining detailed support tickets
• Self‑motivated and reliable with the ability to independently manage a remote support queue

Preferred Skills & Qualifications

Nice‑to‑have skills that would make a candidate more competitive but are not required.

• Experience supporting Eclipse across multiple branches or locations
• Experience with RF warehouse tools or other Eclipse‑related add‑ons
• Experience working with help desk ticketing systems and SLA‑driven support environments
• Background supporting an electrical, industrial, wholesale, or other distribution organization
• Experience identifying recurring ERP issues and helping develop knowledge‑base resources or process improvements