Epic Training Specialist II (Patient access/Revenue Cycle)

CommUnityCare; Austin (TX); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Epic Training Specialist II to enhance the training and support of clinical and administrative teams. This role focuses on creating training documentation and conducting technical training, ensuring that all team members are equipped with the necessary skills to utilize EHR systems effectively. The ideal candidate will have a strong background in training development, excellent communication skills, and a passion for improving clinic workflows. If you thrive in a dynamic environment and are eager to contribute to a mission-driven organization, this opportunity is perfect for you.

Qualifications

• 3+ years in computer-related training or as an EHR super-user.
• Experience in developing training materials and curricula.

Responsibilities

• Conduct training sessions for clinical and administrative staff.
• Develop and maintain training materials for software updates.
• Collaborate with analysts on system changes and upgrades.

Skills

EHR Systems Knowledge

Training Development

Technical Support

Communication Skills

Project Management

Education

High School Diploma or equivalent

Tools

Epic EHR

Standardized Training Tools

Job description

Overview

The Epic Training Specialist II is responsible for training and supporting all clinical and administrative team members. This role involves creating training documentation and curricula, conducting technical training for new hires and ongoing user training during system updates, and participating in quality assurance testing to ensure end-user requirements are met, with a focus on efficient clinic workflow. The Epic Training Specialist II will also perform other duties as assigned.

***Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities

1. Utilize standardized department tools/software systems to plan tasks/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
2. Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.
3. Master both the respective Epic modules and the relevant operational workflows.
4. Build, test, and maintain the training environment.
5. Ensure all classroom training and training materials adhere to current policies, procedures, and workflows.
6. Lead training efforts stemming from software upgrades and updates.
7. Able to travel between all Central Health clinics as needed.
8. Act as a Principal Trainer for Epic EHR, responsible for developing and maintaining course curricula, training materials, and training the trainer.
9. Coordinate closely with Epic Application Analysts to develop proper training considering all end users’ roles, ensuring effective training before software updates and new releases.
10. Work collaboratively to create and update training materials and learning resources for various training needs.
11. Provide hands-on support to system end users and document project issues.
12. Participate in testing and workflow validation of new systems and modifications before implementation.
13. Maintain a customer service orientation toward internal EHR stakeholders and responsiveness to requests and tasks.
14. Essential Functions:
15. Conduct group and individual training sessions in person and virtually.
16. Provide technical support via phone, online, and in person.
17. Serve as a primary resource to EHR super-users for ticket resolution.
18. Collaborate with the Analyst team on upcoming system changes and upgrades.
19. Assist in coordinating system modifications and act as a liaison between end users and IT to optimize workflows.
20. Coordinate system changes with the governance team.
21. Check in with clinical and administrative staff to assess end-user fluency and satisfaction.
22. Provide technical guidance to improve workflows.
23. Observe end users periodically to identify areas for improvement and workflow redesign suggestions.
24. Review system notifications and updates, documenting potential workflow changes.
25. Mentor for the Epic Training Specialist I.

Qualifications

• Minimum Education: High School Diploma or equivalent.
• Work Experience: At least 3 years in computer-related training, adult education, as an EHR super-user, or similar roles.