Epic Training Specialist II (Patient access/Revenue Cycle)

Central Health; Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Epic Training Specialist II to enhance the training and support for clinical and administrative teams. This role involves creating comprehensive training documentation, leading user training sessions, and ensuring that all training aligns with current policies and workflows. The ideal candidate will possess a strong background in EHR systems and training methodologies, along with excellent communication skills. This position offers a hybrid work environment, allowing for flexibility between on-site and remote work, making it an exciting opportunity for those looking to make a significant impact in healthcare training and support.

Qualifications

• 3+ years of experience in computer-related training or as an EHR super user.
• Ability to conduct training sessions both in person and virtually.

Responsibilities

• Develop and maintain training materials for EHR systems.
• Conduct training sessions and provide technical support to end users.
• Collaborate with analysts on EHR system changes and upgrades.

Skills

EHR Systems Knowledge

Training and Development

Technical Support

Project Management

Communication Skills

Education

High School Diploma or equivalent

Tools

Epic EHR

Training Software

Project Management Tools

Job description

Overview

The Epic Training Specialist II is responsible for the training and support of all clinical and administrative team members. The Epic Training Specialist II will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The Epic Training Specialist II will also perform other duties as assigned.

***Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs

Responsibilities

DUTIES AND RESPONSIBILITIES:

• Utilize standardized department tools/software systems to plan tasks/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
• Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.
• Master both the respective Epic modules and the relevant operational workflows.
• Build, test, and maintain the training environment.
• Ensure all classroom training and training materials adhere to current policies, procedures, and workflows.
• Lead training efforts stemming from software upgrades and updates.
• Able to travel between all Central Health clinics as needed.
• Act as a Principal Trainer for Epic EHR, responsible for developing and maintaining course curriculum, training materials, and training the trainer.
• Coordinate closely with Epic Application Analysts to develop proper training considering all end users’ roles to ensure effective training before software updates and new version releases.
• Work collaboratively to create and continuously update training materials and learning resources for various training needs.
• Provide hands-on support to system end users with applied application knowledge and document project issues.
• Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.
• Maintain customer service orientation toward internal EHR stakeholders and responsiveness to requests and tasks.
• Essential Functions:
• Conduct both group and individual training sessions with end users as needed.
• Conduct training in person and virtually.
• Provide technical support via phone, online, and in person.
• Serve as a primary resource to EHR super-users in ticket resolution.
• Collaborate closely with the Analyst team on upcoming changes/upgrades in the EHR system.
• Assist with coordinating clinical/administrative requests for EHR system modifications and act as a liaison between end users and IT to optimize workflows.
• Coordinate system changes with the governance team for decision making.
• Provide check-ins with clinical and administrative staff to assess end user fluency and satisfaction.
• Offer technical guidance to improve and streamline workflows.
• Conduct observations of end users to identify areas for improvement and workflow redesign suggestions.
• Review system notifications and updates, documenting potential workflow changes.
• Serve as a mentor for the Epic Training Specialist I.

Qualifications

MINIMUM EDUCATION:

• High School Diploma or equivalent.

Work Experience:

• At least 3 years of experience in computer-related training, adult education, as an EHR super user, or a similar role.