Epic Training Manager

Buzzclan; Raleigh (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Buzzclan seeks an experienced leader to oversee the enterprise Epic training program for DSOHF, guiding strategy, curriculum, staff readiness, and effectiveness during Epic implementations, upgrades, and workflow changes.

The role partners with Epic application managers, analysts, and clinical leaders to assess training needs, plan readiness milestones, and ensure training content aligns with approved workflows and policies across behavioral health, long-term care, and other clinical

Qualifications

• Experience leading an Epic EHR training program
• Experience managing Epic implementations/upgrades/optimizations
• Leadership of Epic training teams across multiple sites
• Development and management of Epic training curricula and materials
• Knowledge of Epic training methodologies and adult learning principles
• Project management and implementation experience in healthcare
• Epic certification/credentialing is highly desirable
• Experience supporting behavioral health, long-term care, or complex healthcare environments
• Experience managing training for multi-site or enterprise Epic environments

Responsibilities

• Lead and manage the Epic training team, including trainers and operations
• Develop and maintain enterpriseEpic training strategies, curricula, and standards
• Coordinate training for upgrades, implementations, and workflow changes
• Partner with Epic leaders to assess training needs and readiness
• Establish training plans, schedules, and readiness milestones for system changes
• Monitor training completion, effectiveness, and user feedback; take corrective actions as needed
• Ensure training content aligns with Epic workflows and policies
• Support go-live and post-go-live training activities with on-site support
• Standardize training processes across facilities while accommodating diverse clinical environments
• Provide regular status reporting and recommendations to Epic leadership

Skills

Epic EHR training program management

Epic implementation/upgrade/optim

Leadership and management

Curriculum development

Adult learning principles

Project management

Epic certification

Behavioral health/complex environments

Multi-site/enterprise Epic

Job description

Leads the enterprise Epic training program across DSOHF, overseeing training strategy, curriculum, staff, readiness, and effectiveness for Epic implementations, upgrades, workflow changes, and ongoing optimization.

Key Responsibilities

• Lead and manage the Epic training team, including trainers, curriculum development, and training operations.
• Develop and maintain enterprise Epic training strategies, curricula, materials, and training standards.
• Coordinate training activities for Epic upgrades, implementations, workflow changes, and new functionality.
• Partner with Epic application managers, analysts, clinical/business leaders, and governance groups to assess training needs and readiness.
• Establish training plans, schedules, communications, and readiness milestones for system changes.
• Monitor training completion, effectiveness, competency, and user feedback; develop corrective actions as needed.
• Ensure training content aligns with approved Epic workflows, organizational policies, and operational requirements.
• Support go-live and post-go-live training activities, including at-the-elbow support when appropriate.
• Standardize training processes across DSOHF facilities while accommodating differences in behavioral health, long-term care, developmental disability, and other clinical environments.
• Provide regular status reporting, performance metrics, risks, and recommendations to Epic leadership.

Required/Desired Skills

• SkillRequired /DesiredAmountof ExperienceEpic EHR training program managementRequired5Years
• Epic implementation, upgrade, or optimization experienceRequired5Years
• Leadership and management of Epic training teamsRequired3Years
• Development and management of Epic training curriculum and materialsRequired3Years
• Epic training methodologies and adult learning principlesRequired3Years
• Project management and implementation experienceRequired3Years
• Epic certification/credentialingHighly desired0Experience
• supporting behavioral health, long-term care, or complex healthcare environmentsHighly desired2Years
• Experience managing training for multi-site or enterprise Epic environmentsHighly desired2Years

QuestionsNo.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question2Occasional travel may be required to North Carolina behavioral healthcare facilities. Do you agree to this requirement?

Question3Your candidate must be able to attend webcam interview. Do you agree to this requirement?

Question4What is your candidate's email address?

Question5How soon can your candidate start if selected for this opportunity?

Question6Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?

Question7Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.

Question8Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?

Question9Candidates submitted above the hourly Vendor Rate of -25 may not be considered for this assignment. Do you agree to this requirement?

Question10Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?

Question11Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?