Epic Training Manager

adventisthealthcare; Gaithersburg (MD); On-site; USD 106,000 - 158,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, and Vis

Free Employee parking

Disability & Life Insurance

Paid Time Off

Retirement match

Tuition Reimbursement

Employee Assistance Program

Job summary

Adventist HealthCare in Gaithersburg, MD seeks an experienced Epic Training Manager to lead organizational readiness for Epic implementations, upgrades, and ongoing education.

The role partners with Epic training reps, project leadership, clinical, revenue cycle, and technical teams to validate workflows, coordinate training plans, and ensure successful go-lives. It also supervises training staff and drives continuous improvement.

Qualifications

• Bachelor's degree in education, healthcare administration, or related field; Master's preferred.
• Six+ years of healthcare training coordination/education operations experience.
• Three+ years of management experience preferred; Epic training certification or PMP preferred.
• Experience coordinating Epic-led training for implementations and go-lives; integrated workflows across Epic apps and LMS usage.

Responsibilities

• Leads organizational training-readiness program for Epic implementation, upgrades, optimization, go-live planning, stabilization, and ongoing education.
• Serves as primary liaison with Epic training representatives and internal project leadership; coordinates training plans, dependencies, schedules, materials, issue resolution, and status reporting.
• Oversees training logistics: enrollment, class scheduling, learner communications, LMS, environment readiness, attendance tracking, completion reporting, and escalation of access barriers.
• Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, SMEs, application and technical teams to validate workflow alignment and readiness.
• Directly supervises internal training coordination and end-user support staff, including assignments, performance, development, resource allocation, workload balancing, coaching.
• Manages Super User Lead onboarding and engagement; coordinates initial Epic training for SULs; oversees day-in-the-life activities to support readiness.
• Coordinates local reinforcement, job aids, workflow communications, competency validation, and post-training support that complement Epic training.
• Monitors training completion, readiness metrics, user feedback, adoption risks; escalates issues; drives continuous improvement of readiness and support processes.
• Maintains expertise in Epic training methodology, implementation practices, healthcare tech trends, change management, and organizational priorities.

Skills

Epic training

Training coordination

Healthcare IT

Project management

Leadership

Education

Bachelor's degree in education, healthcare administration, or related field

Master's degree preferred

Tools

Learning Management System (LMS)

Job description

Support Center

Adventist HealthCare seeks to hire an experienced Epic Training Manager who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As an Epic Training Manager, you will:

• Leads the organizational training-readiness program for Epic implementation, upgrades, optimization, go-live planning, stabilization, and ongoing education, ensuring internal scope, readiness milestones, and timelines are achieved when Epic provides core end-user training.
• Serves as the primary liaison with Epic training representatives and internal project leadership; coordinates training plans, dependencies, schedules, materials, issue resolution, and status reporting.
• Oversees training logistics, including role mapping, enrollment, class scheduling, learner communications, Learning Management System, training environment readiness (facilities and equipment), attendance tracking, completion reporting, and escalation of access or scheduling barriers.
• Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, application teams, and technical teams to validate workflow alignment, learner populations, and organizational readiness.
• Directly supervises internal training coordination and end-user support staff, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support.
• Manages Super User Lead (SUL) onboarding and engagement throughout the project; coordinates initial Epic training for SULs; and oversees day-in-the-life activities led by SULs to support end-user readiness.
• Coordinates local reinforcement, job aids, workflow communications, competency validation, and post-training support activities that complement Epic-provided training and address organization-specific needs.
• Monitors training completion, readiness metrics, user feedback, and adoption risks; identifies knowledge gaps and barriers; escalates issues; and leads continuous improvement of internal readiness and support processes.
• Maintains expertise in Epic training methodology, implementation practices, healthcare technology trends, change management, and organizational priorities.

Qualifications include:

• Bachelor's degree from an accredited college or university in education, healthcare administration, clinical informatics, information technology, nursing, business administration, or a related field. Master's degree preferred.
• Minimum of six (6) years of progressively responsible experience in healthcare training coordination, education operations, clinical operations, clinical informatics, electronic health record implementation, application support, or related healthcare technology experience.
• Minimum of three (3) years of management experience preferred. Experience leading training coordination, education operations, end-user support, technical staff, or healthcare information technology initiatives is preferred.
• Epic training certification or proficiency preferred / Project Management Professional preferred
• Experience coordinating Epic-led training for implementations, go-lives, upgrades, optimization initiatives, and end-user readiness programs is preferred. Experience supporting integrated workflows across multiple Epic applications and using learning management systems is preferred

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hours/week
• Typical Daily Schedule: 8 am-5 pm Monday through Friday
• Shift Type: Day Shift
• Holiday Requirements: Follow the company holiday calendar

Pay Range:

$50.80 - $76.20 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist