Epic Technical MSP Analyst: Production Support & Upgrades
Kforce Inc
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Job summary
Kforce is seeking an Epic Technical Managed Services Analyst in New York, NY. The role supports incident management, service requests, system maintenance, and Epic upgrades within a managed services delivery model.
Ideal candidates have Epic certification with 3+ years of hands-on experience, strong troubleshooting, and excellent communication and stakeholder management.
You will engage in knowledge transfer during transitions before moving to ongoing operational support.
Qualifications
- Epic certification in the applicable module with 3+ years of hands-on Epic experience.
- Experience supporting complex healthcare organizations and collaborating across technical and business teams.
- Strong expertise supporting Epic applications in a production or managed services environment.
- Excellent troubleshooting, communication, mentoring, and stakeholder management skills.
- Professional, client-facing presence with a commitment to service excellence and accountability.
- Ability to thrive in a transition-focused role, beginning with knowledge transfer and onboarding before moving into long-term operational support.
Responsibilities
- Incident management and resolution
- Service request fulfillment
- System maintenance and optimization activities
- Epic upgrades and enhancement initiatives
- Ongoing operational support and continuous improvement efforts
Skills
Job description
Kforce is seeking an Epic Technical Managed Services Analyst in New York, NY. The role supports incident management, service requests, system maintenance, and Epic upgrades within a managed services delivery model.
Ideal candidates have Epic certification with 3+ years of hands-on experience, strong troubleshooting, and excellent communication and stakeholder management.
You will engage in knowledge transfer during transitions before moving to ongoing operational support.
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