Epic Technical Account Manager - Go-Live Lead (Hybrid)

University of California - San Diego Medical Centers; San Diego (CA); Hybrid; USD 111,000 - 211,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking an Epic Technical Account Manager (TAM) to develop and update training materials for the PHMG go-live and coordinate end-user training across ambulatory and hospital settings. The TAM will provide hands-on support through go-live and transition into ongoing Epic support, acting as a key liaison between PHMG users and project teams.

This role requires advanced healthcare knowledge, strong analytical and change-management skills, and

Qualifications

• Nine years of related experience or a Bachelor's degree with five years experience.
• Advanced knowledge of health care industry trends.
• Advanced quantitative and analytical skills for market and financial analysis.
• Advanced strategic planning, project management, change management, and process improvement.
• Advanced interpersonal communication and relationship-building.
• Strong knowledge of Microsoft Office Suite and ability to learn specialized applications.

Responsibilities

• Develop and update Epic training materials for PHMG go-live.
• Coordinate end-user training activities.
• Interface with PHMG stakeholders to educate them on training methods.
• Provide hands-on support through Epic go-live and transition to ongoing Epic support.
• Serve as Epic training point of contact for PHMG users.

Skills

Healthcare industry knowledge

Analytical skills

Strategic planning

Project management

Interpersonal communication

Microsoft Office proficiency

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

University of California - San Diego Medical Centers is seeking an Epic Technical Account Manager (TAM) to develop and update training materials for the PHMG go-live and coordinate end-user training across ambulatory and hospital settings. The TAM will provide hands-on support through go-live and transition into ongoing Epic support, acting as a key liaison between PHMG users and project teams.

This role requires advanced healthcare knowledge, strong analytical and change-management skills, and