Epic Tapestry QA Analyst — Remote

UnitedHealth Group; Eden Prairie (MN); Remote; Confidential; Full time

Job summary

UnitedHealth Group is seeking an Epic Information Systems Quality Analyst to bridge healthcare operations and technology. You will translate payer and provider contract requirements into Epic configurations, validate builds, and support risk operations across eligibility, claims, benefits, contracts, provider setup, and payments.

The role emphasizes quality, documentation, compliance, and successful implementation, with a remote work option nationwide and occasional in-office requirements for

Qualifications

• Current or Epic certification in at least one Epic application or module.
• 3+ years of experience supporting Epic applications through configuration, build, systems analysis, testing, quality assurance, issue resolution, implementation, upgrades, or production support.
• 3+ years of experience in healthcare payer operations, managed care, health plan operations, claims, eligibility, benefits, contract administration, provider reimbursement, or a closely related healthcare business environment.
• Experience interpreting complex healthcare business requirements, payer contracts, provider contracts, reimbursement terms, or business rules and translating them into system configuration, workflows, or technical requirements.
• Experience reviewing, validating, testing, auditing, or quality-checking system configuration, application builds, business rules, or operational processes.
• Intermediate to advanced Microsoft Excel skills for analysis, reporting, tracking, reconciliation, or requirements validation.
• Willingness to obtain or reactivate Epic certifications after hire, with expected completion within ~1 year.
• Analytical skills and attention to detail, ability to break complex information into logical components and evaluate outcomes.
• Ability to travel up to 10%, primarily for Epic training or certification.

Responsibilities

• Review payer and provider contracts, reimbursement terms, and healthcare business requirements; break complex content into detailed system and operational requirements.
• Configure and maintain Epic application builds and business rules supporting claims, eligibility, benefits, contracts, provider setup, payments, and related payer operations.
• Perform quality assurance reviews of application builds to verify configuration accuracy and transaction processing.
• Identify build or processing issues, coordinate corrective action and retroactive claims reprocessing as needed, and support process improvements to reduce recurrence.
• Support new features, upgrades, new health plans, new payers, benefit plans, and member implementations from requirements through go-live readiness.
• Develop and maintain build documentation, test evidence, quality audit materials, process documentation, and implementation records.
• Partner with business operations, IT, project teams, health plans, vendors, clients, and other internal stakeholders to support successful delivery.
• Help ensure solutions align with regulatory, health plan, client, and operational requirements.
• Use Microsoft Excel for reporting, tracking, contract analysis, validation, and organization of detailed requirements.

Skills

Epic certification

Epic configuration

Microsoft Excel

Analytical skills

Attention to detail

Stakeholder communication

Travel readiness

SQL

Tools

SQL

Job description

UnitedHealth Group is seeking an Epic Information Systems Quality Analyst to bridge healthcare operations and technology. You will translate payer and provider contract requirements into Epic configurations, validate builds, and support risk operations across eligibility, claims, benefits, contracts, provider setup, and payments.

The role emphasizes quality, documentation, compliance, and successful implementation, with a remote work option nationwide and occasional in-office requirements for