Epic Manager - Remote

UnitedHealth Group; Eden Prairie (MN); Remote; USD 113,000 - 193,000; Full time

Job summary

UnitedHealth Group's OptumInsight is seeking an Epic Manager to lead Epic design and implementation, mentor staff, and guide multi-module Epic projects. You will shape clinical workflows and collaborate with end users to deliver scalable solutions across the Epic suite.

The role emphasizes mentoring, strategic AI-enabled process improvements, and strong stakeholder communication, with remote work across the U.S. and in-office requirements for certain hubs.

Qualifications

• Completed Epic CEE certification and current Epic certifications in ClinDoc, Orders, Beaker CP, and/or Beaker AP.
• 7+ years combined Healthcare and IT experience with at least 5+ years in Epic configuration.
• 2+ years resource management and/or large-scale project management.
• Experience leveraging enterprise AI tools to improve IT operations or workflows.

Responsibilities

• Supervise Epic application design, development, and maintenance activities.
• Collaborate with end users to design Epic Clinical Ancillary workflows.
• Lead all phases of medium to large Epic projects, including upgrades and new modules.
• Provide 24/7 on-call support for Epic incidents as needed.
• Mentor direct reports and manage team staffing and capacity planning.
• Drive AI-enabled workflow improvements and enterprise-wide adoption.
• Communicate requirements and translate business needs into system design.

Skills

Epic configuration experience

Team leadership

Project management

AI workflow adoption

Communication

Education

Epic CEE certification

Epic ClinDoc/Orders/Beaker certifications

Master's degree in Healthcare/Analytics (preferred)

Tools

Epic software suite

AI tooling platforms

Job description

OptumInsightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, andultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,qualityand revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Epic Manager will serve as a liaison between end-users and act as a primary advisor and mentor for all direct reports and other information management resources while building the Epic application team in each assigned Epic module.

The Epic Manager will help create and foster a culture of diversity and inclusion within a new and growing service line for Optum.

The Epic Manager/Lead must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

You’llenjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Supervise Epic application design, development, maintenance activities of applications under direct purview
• Collaborate with end users to design Epic Clinical Ancillary workflows by suggesting corrective adjustments or enhancements
• Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
• Serve as a mentor, resource, and primary advisor for all direct reports
• Provides technical/clinical workflow guidance including application configuration. Reviews, analyzes, and evaluates systems needs to develop recommendations for customers
• Lead all phases (design, build, testing) of medium to large scale Epic projects, including software upgrades, implementation of new modules and significant optimization initiatives
• Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required
• Manage in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with department representatives to analyze needs and translate these into system design
• Assist team to translate business requirements into functional specifications and manages changes to specifications; prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users
• Manage and develop solid relationships with end user communities, customers and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation
• Leverage enterprise-approved AI tools and technologies to streamline workflows, automate tasks, and drive continuous operational improvements
• Strategically guide and enable team members to adopt AI solutions to enhance application configuration, troubleshooting, and clinical workflow support

You’llbe rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well asprovidedevelopment for other roles you may be interested in.

Required Qualifications:

• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
• Current Epic certifications in one of the following applications - ClinDoc, Orders, Beaker CP, and/or Beaker AP
• 7+ years combined experience across HealthCare and/or IT domains with at least 5+ of those years working with Epic configuration
• 2+ years resource management and/or large-scale project management
• Experience leveraging enterprise AI tools or automated technology solutions to streamline IT operations or workflow processes

Preferred Qualifications:

• Master's degree in Business Administration, Health Administration, Data Science, or Healthcare
• Certification in Service Management, Project Management, or Business Analysis
• Additional certifications are preferred in addition to the certifications above including Cupid, Radiant, Optime, or Anesthesia
• Experience configuring and supporting lab workflows throughout the lab areas including orders, specimen collection, reference test, resulting, result components, results routing, Data Innovations, pathology specimen configuration, order sets, procedure workflows, case/log configuration, protocols, and discharge workflows
• Familiarity with AI-driven analytics, predictive insights, or workflow automations within EHR platforms

*All employees working remotely will berequiredto adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.