Epic Sr. Analyst - Quality and Population Health

University of Miami; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Job summary

The University of Miami Health System, UHealth, is seeking a Full-Time Epic Sr. Analyst, Quality and Population Health. This role leads configuration, testing, and maintenance of Epic modules to support Medicare/quality programs and clinical workflows.

You will collaborate with stakeholders, support end-users, and mentor junior staff while aligning IT workflows with clinical needs and university policies. Travel may be required for go-lives and leadership meetings.

Qualifications

• Bachelor's degree in a relevant field.
• Epic Healthy Planet certification required.
• Epic Ambulatory and Kaleidoscope certifications preferred.
• 3 years of experience, preferably in healthcare.
• Experience with Epic Kaleidoscope module is a plus.
• Operational, project management and organizational skills.
• Familiarity with care management workflows and wellness programs.
• Familiarity with MA, ACOs/MSSP, and MU quality reporting.
• Ability to work evenings, nights and weekends as needed.
• Proficiency with Microsoft Office.

Responsibilities

• Collaborates with stakeholders to optimize Epic configurations and access.
• Serves as primary end-user support contact.
• Design, develop, implement, and maintain Epic workflows.
• Participate in testing and document workflow design.
• Analyze IT in clinical work processes and impact on workflow.
• Identify issues and guide resolution, including service tickets.
• Support junior staff in day-to-day operations and data retrieval.
• Collaborate with trainers to develop training materials.
• Communicate with team and leadership; participate in weekly meetings.
• Travel to go-live sites and attend leadership meetings.

Skills

Healthcare IT experience

Analytical/problem solving

Effective communication

Leadership/training

Evenings/nights/weekends availability

Education

Bachelor's degree in a relevant field

Epic Healthy Planet certification

Epic Ambulatory certification

Epic Kaleidoscope certification

Job description

The University of Miami Health System, \"UHealth\", IT Department has an exciting opportunity for a Full-Time Epic Sr. Analyst, Quality and Population Health.

The Epic Sr. Analyst, Quality and Population Health, initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Core Responsibilities:

• Collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access.
• Serves as a primary support contact for application end-users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Participate in on-call rotations and support and attend and participate in, applicable committees.
• Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Review. the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth's policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Job Functions:

• Build and maintain Clinician's workflow and HEDIS quality measure for Medicare Advantage programs
• Build and maintain CMS Quality Payment Program (MIPS/MVP/MACRA) and other government programs in Epic
• Build and maintain clinician's workflow for eCQM and Promoting Interoperability.
• Working knowledge of clinical standard terminology, clinical workflows, user interface optimization, clinical decision support, health maintenance, rules development, data integration and mining, and adoption of technology.
• In-depth knowledge of business intelligence functions, advanced analytics, industry standards, and best practices
• Build Epic clinical and administrative workflows implementation
• Serve as a support contact for application end-users
• Design, develop, implement, and maintain the application
• Support all phases of testing and document workflow design
• Perform analysis of new releases and determine how they will impact workflow
• Identify issues and work to resolve them
• Provide day-to-day application support, evaluate and resolve service tickets, implement requested application changes, and retrieve requested data in a timely manner
• Collaborate with trainers on application changes and new features to develop documentation and training strategies
• Maintain regular communication with team members and participate in weekly project team meetings
• Review the status of projects and issues on an ongoing basis with leadership
• Become knowledgeable about UHealth's policies, procedures, and business operations

CORE QUALIFICATIONS:

• Bachelor's degree in relevant field
• Epic Healthy Planet certification required
• Epic Ambulatory and Kaleidoscope certifications preferred
• 3 years of experience, preferably in healthcare or healthcare-related organization
• Preferable to have build experience in Epic Kaleidoscope module.
• Previous operational, project management, and organizational skills.
• Familiarity with case or care management workflows and wellness programs.
• Familiarity with or background in quality reporting initiatives such as MA, ACOs/MSSP, and MU.
• Familiarity with health plan concepts and workflows.
• Familiarity with outside claims data ingestion.
• Ability to work evenings, nights, and weekends as necessary.
• Proficiency in computer software (i.e. Microsoft Office).
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to lead, motivate, develop and train others.
• Commitment to the University's core values.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff