Epic RTE Senior Analyst: Healthcare IT & Client Impact

Nordic; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Nordic in the United States is seeking an Epic RTE Senior Analyst to design, build, test, and troubleshoot Epic RTE applications for complex healthcare clients. You will work under Senior Application Advisors and manage multiple client projects with SLAs.

The role requires Epic RTE certification, 3+ years of hands-on experience, strong communication, ITIL knowledge, and the ability to work independently and within a team while delivering high-quality, compliant solutions.

Qualifications

• Post-secondary education or equivalent experience, required.
• Active Epic Real-Time Eligibility (RTE) certification required.
• 3+ years of hands-on experience building, implementing, or supporting Epic RTE applications.
• Excellent communication skills, written and verbal.
• Knowledge of ITIL processes and change management experience, preferred.

Responsibilities

• Technical: Performing advanced troubleshooting and problem-solving within Epic RTE applications to ensure integrity, integration, and stability for Nordic’s complex customers.
• Fulfilling system requests by analyzing needs, translating them into detailed requirements, and performing build and testing.
• Participating in system upgrades and testing, and following change control policies.
• Project and Issue Management: Managing multiple client assignments with oversight, ensuring SLAs and patient safety considerations.
• Teamwork and Customer Service: Providing outstanding customer service and building relationships with client IT and operations staff.

Skills

Epic RTE

Problem solving

Communication skills

MS Office

Attention to detail

Teamwork

Ticketing systems

Change management

Customer service

ITIL

Project management

Education

Post-secondary education or equivalent experience

Job description

Nordic in the United States is seeking an Epic RTE Senior Analyst to design, build, test, and troubleshoot Epic RTE applications for complex healthcare clients. You will work under Senior Application Advisors and manage multiple client projects with SLAs.

The role requires Epic RTE certification, 3+ years of hands-on experience, strong communication, ITIL knowledge, and the ability to work independently and within a team while delivering high-quality, compliant solutions.