Epic Referrals Analyst III — Optimize Referrals Workflows

Duly Health and Care; Downers Grove (IL); On-site; USD 86,000 - 128,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Tuition reimbursement

Immediate 401(k) match

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking an Epic Referrals Analyst in Downers Grove to serve as SME for Epic Referrals modules, supporting daily performance, maintenance, and troubleshooting of referral workflows.

The role collaborates with IT, Clinical Operations, and Revenue Cycle to align workflows, maintain documentation, and ensure data accuracy, with a focus on structured problem-solving and independence.

The base pay ranges from $85,616 to $128,000 with eligibility for bonuses and other incentives.

Qualifications

• Bachelor’s degree required.
• Minimum of 2–3 years of Epic Referrals build experience required; Prelude, Real Time Eligibility, Cadence preferred.
• Referrals and Authorization Certification required; Prelude and Cadence Epic modules preferred.
• Excellent attention to detail and documentation habits.
• Ability to work independently while following defined processes and deadlines.
• Experience in a healthcare system or ambulatory care environment a plus.

Responsibilities

• Serve as a subject matter expert for Epic’s Referrals modules.
• Monitor, troubleshoot, and resolve support tickets related to referral workflows and system performance.
• Configure and optimize Epic functionality to support efficient referral processes.
• Perform structured testing and validation for system changes, upgrades, and enhancement requests.
• Partner with IT, Clinical Operations, and Revenue Cycle teams to align workflows and build long-term solutions.
• Maintain clear, accurate documentation for build specs, user requirements, and training resources.
• Monitor data accuracy, routing behavior, and system integration across sending and receiving entities.
• Participate in root cause analysis and continuous improvement efforts related to Epic referral workflows.

Skills

Epic Referrals build experience

Attention to detail

Independent worker

Education

Bachelor’s degree in information systems, Healthcare Administration, or related field

Job description

Duly Health and Care is seeking an Epic Referrals Analyst in Downers Grove to serve as SME for Epic Referrals modules, supporting daily performance, maintenance, and troubleshooting of referral workflows.

The role collaborates with IT, Clinical Operations, and Revenue Cycle to align workflows, maintain documentation, and ensure data accuracy, with a focus on structured problem-solving and independence.

The base pay ranges from $85,616 to $128,000 with eligibility for bonuses and other incentives.