EPIC RCM Optimization Director

Mount Sinai; New York (NY); Hybrid; USD 127,000 - 191,000; Full time

Job summary

Mount Sinai Health System seeks a Director of RCM EPIC Optimization to lead automation, workflow standardization, and EPIC enhancements across the Revenue Cycle, aligning with organizational goals and HIPAA-compliant practices.

The role focuses on reducing cost-to-collect, accelerating cash flow, improving denial metrics, and uplifting patient engagement through technology-enabled transformation.

Qualifications

• Bachelor's degree or higher in a related field; master's preferred.
• EPIC certification in relevant RCM modules (strongly preferred).
• Minimum 7–10 years in healthcare revenue cycle management, with at least 5 years in EPIC optimization or EMR optimization leadership.
• Proven track record of leading automation and workflow redesign to improve RCM metrics.
• Strong knowledge of front, middle, and back-end revenue cycle processes and best practices.
• Experience with data analytics, KPI tracking, and business intelligence tools.

Responsibilities

• Develop and execute the EPIC optimization roadmap for Revenue Cycle functions, aligning with Mount Sinai’s strategic objectives.
• Lead the design, testing, and implementation of workflow improvements, automation tools, and new RCM capabilities within EPIC.
• Champion the adoption of EPIC functionality, ensuring end-user proficiency and maximizing system capabilities for revenue cycle operations.
• Identify automation opportunities across registration, coding, billing, denial management, and collections.
• Partner with IT, vendors, and internal teams to deploy AI-driven and RPA solutions within EPIC.
• Evaluate emerging EPIC features and revenue cycle technologies for strategic adoption.
• Identify bottlenecks and implement rapid-cycle improvements.
• Establish KPIs, dashboards, and analytics tools to monitor performance and guide improvements.
• Collaborate with revenue cycle leadership to improve cost-to-collect, denial reduction, and cash acceleration.
• Workflow standardization and maintaining standardized processes across RCM operations.
• Act as liaison between Revenue Cycle, IT, and operational leaders; govern EPIC change requests.

Skills

EPIC certification

Data analytics

KPI tracking

Business intelligence tools

Healthcare Revenue Cycle

Leadership

Education

Bachelor's degree in business administration, Healthcare Administration, Information Systems

Masters degree preferred

Tools

EPIC

Job description

Mount Sinai Health System seeks a Director of RCM EPIC Optimization to lead automation, workflow standardization, and EPIC enhancements across the Revenue Cycle, aligning with organizational goals and HIPAA-compliant practices.

The role focuses on reducing cost-to-collect, accelerating cash flow, improving denial metrics, and uplifting patient engagement through technology-enabled transformation.