Epic Progr/Analyst Sr - COMMUNITY CONNECT

System Support; Dayton (OH); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Premier Health is seeking an Epic Analyst - Community Connect within the Digital Health & Technology Department. The role focuses on optimizing and supporting Epic-related systems to improve workflows, collaboration, and patient/provider experiences.

You will influence project life cycles from planning through implementation and continuous improvement. The position emphasizes collaboration across clinical, technical, and operational groups, with opportunities to guide junior staff and to grow

Qualifications

• Associate degree with 6+ years of job experience or Bachelor’s degree with 4+ years of job experience.
• Epic experience: 2+ years (or more depending on degree) required.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and written communication skills.
• Experience with healthcare information systems and IT processes.

Responsibilities

• Process and implement approved change requests within SLAs.
• Respond to system incidents and provide user support to prevent recurrence.
• Lead or participate in projects; provide estimates for complex work.
• Mentor other programmer analysts and share knowledge with the team.
• Understand Premier Health IT policies, change management, incident handling.

Skills

Epic experience

Analytical thinking

Communication skills

Documentation skills

Education

Associate degree + 6+ yrs exp

Bachelor degree + 4+ yrs exp

Tools

Epic Systems

Microsoft Office Suite

Job description

PREMIER HEALTH – SYSTEM SUPPORT

Department: Epic Community Connect Program

Schedule: Full-Time / 8:00 AM - 5:00 PM / 80 hours per pay period (every two weeks).

Description

If you are motivated by meaningful work, strong relationships, and the chance to use your software experience to support better health care, this opportunity at Premier Health may be the right fit. As an Epic Analyst - Community Connect within Digital Health & Technology Department, you will play an important role in helping care teams and partner organizations work more efficiently through technology. Epic is a specific software program, and in this role you will help optimize and support systems that strengthen collaboration, improve workflows, and make a real impact on the patient and provider experience.

This full‑time opportunity is ideal for professionals who enjoy being part of a connected team, solving problems, and building strong partnerships across clinical, technical, and operational groups. Premier Health offers the chance to contribute to strategic and tactical projects while expanding your expertise in Epic Ambulatory or Epic Professional Billing. You will be involved in the full project life‑cycle, giving you the opportunity to influence everything from planning and design through implementation, maintenance, and continuous improvement.

Premier Health has built a strong reputation as a respected and community‑focused employer, known for investing in the people, systems, and partnerships that support quality care. Employees value the organization’s mission‑driven environment, collaborative culture, and commitment to innovation. In this role, you will feel connected not only to your immediate team, but also to the broader purpose behind the work—supporting providers, staff, and patients through reliable, thoughtfully designed digital solutions.

If you are someone who enjoys working with people as much as systems, this role offers a unique blend of technical challenge and human connection. You will collaborate with colleagues across departments, guide less‑experienced team members, and help end users feel supported and confident. Many professionals in health care technology find this type of role rewarding because it combines software expertise with visible impact, team interaction, and opportunities to grow. At Premier Health, you will join an environment where employees are proud of the work they do and the difference it makes every day.

Responsibilities

• Responsible for the processing and implementation of approved change requests within established service level agreements.
• Responds to assigned system incidents, providing support and assistance to all users to correct and avoid recurrence of problems.
• Works as a team member or leader on projects as well as provides estimates for complex work efforts. Dimensions of project assignments range from simple stand‑alone applications to large projects.
• Provides back‑up assistance to other team members and shares knowledge/education with fellow team members.
• Works independently with minimal supervision.
• Researches, learns and understands the Premier Health IT policies, procedures and practices, especially related to change management, incident handling and service level agreements.
• Demonstrates progressive growth in capabilities, productivity, and delivery as capability and capacity develops.
• Manages competing prioritizes, delivers and meets organizational goals.
• Delivers solutions to complex business problems that are cost‑effective and produce high levels of quality and customer satisfaction.
• Leads and mentors other programmer analysts in the development, implementation, and problem resolution of an application. This is accomplished through planning, scheduling, assigning, coordinating, and reviewing tasks performed by team members. May provide input to the yearly performance evaluation of staff.
• Evaluates software and hardware products and make recommendations for improving operations or processes.

Note: Hybrid/work‑from‑home available.

Preferred Candidate Requirements

• Local Candidates preferred - must be willing to commute and work “in‑person” occasionally at the Dayton, Ohio area offices.
• Preferred candidates will live within 60 miles driving distance to Dayton, Ohio.
• Associate Degree with 6 plus years job experience & 3 years Epic experience or Bachelor Degree with 4 plus years job experience & 2 years Epic experience.
• Years of relevant experience will be considered in lieu of formal education.
• Area of study or major: Nursing, Medical Technology, Radiology, Mathematics, Engineering, Biomedical Engineering, Laboratory, Pharmacy, or Medicine.
• Experience with implementing clinical and/or healthcare business information systems in a large‑scale and complex healthcare organization. Requires knowledge of the Microsoft Office Suite of applications.
• Proven analytical and problem‑solving skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Effective interpersonal and communication skills across technical and non‑technical audiences.
• Proven verbal and written communication skills.
• Strong analytical and documentation skills.
• Knowledge of Microsoft Office Suite applications.