Application Analyst EPIC

Intermountain Healthcare Inc.; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Intermountain Healthcare Inc. is seeking a Staff Analyst to support IT applications across healthcare domains, including EHR, scheduling, billing, and interoperability. The role involves technical support, configuration, and lifecycle maintenance with opportunities to manage small projects.

The position offers fully remote work with occasional onsite meetings and a Monday–Friday 8AM–5PM schedule; Epic certification is preferred and on-call duties may apply.

Qualifications

• Bachelor's degree preferred in information technology, healthcare, business, or related field.
• Two years of work experience or pursuing a bachelor's degree with four years in related area.
• Will be required to certify on one or more Epic applications and maintain certification.

Responsibilities

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements
• Partners with external vendors to support related third‑party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and department standards
• Serve as PM and complete PM functions for small to mid‑size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge‑based materials for use by peers, end‑users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on‑call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

Microsoft Office Suite

Healthcare IT support

Epic Systems knowledge

Problem solving

Communication skills

Education

Bachelor's degree

Tools

Epic software suite

Job description

Job Description:

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support. (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management), Health Information Management , Release of Information, Health Information Exchange, Identity, EpicCare Link, Care Everywhere, Interoperability.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

This position is fully remote with some onsite presence required for meetings, tranings, implementation, support, etc. | Schedule: Monday - Friday, 8AM - 5PM with on call shifts.

Prefer candidates with Epic Certification on EpicCare Link, Care Everywhere, ROI, HIM, Payer Platform, Identity, HIM Epic Certification.

The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic).

Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution


• Gathers, validates, and translates technological requirements into design and development specification while providing product management


• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)


• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.


• Partners with external vendors to support related third‑party applications including integration/implementation, support, and troubleshooting


• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.


• Serve as PM and complete PM functions for small to mid‑size projects with multiple teams


• Collaboratively works with peers, internal and external stakeholders, and vendors


• Follows documentation and change management standards.


• Participates in development of training and knowledge‑based materials for use by peers, end‑users, and other team members.


• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications


• Develop and understands business reporting needs for end users


• Participates in on‑call and command center responsibilities, if applicable


• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity


• Attends and participates in team, project and department meetings to increase awareness and information flow


• Work with project requestor to complete the minimum viable product of a demand in ServiceHub


• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word


• Possesses in depth business and application knowledge and experience


• Knowledge of system analysis and operating systems


• Skilled in assessing needs and determining through documentation what the best approach might be


• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions


• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations


• Ability to write correspondence, and process documents

Preferred Qualifications

• EDUCATION : Bachelor's degree is preferred in information technology, healthcare, business, or related field.


• Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR


• EXPERIENCE : Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.


• Will be required to certify on one or more Epic applications and maintain certification