Epic Professional Billing Senior Application Advisor

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Nordic is seeking an expert Epic PB professional to ensure the stability and integration of Epic applications for complex Nordic customers. You will analyze issues, build and test solutions, and anticipate cross-system impacts to minimize disruption.

You will also mentor teammates, create documentation, and support onboarding across client configurations while maintaining exceptional customer service and stakeholder communication at all levels.

Qualifications

• Epic Resolute PB certification required.
• Post-secondary education or equivalent experience required.
• 5+ years implementing, training, or supporting Epic apps, preferably PB.
• Strong billing workflows, charge routing, and revenue cycle knowledge.
• Excellent written and verbal communication; able to influence at all levels.
• Experience with ticketing systems and change management; ITIL knowledge preferred.

Responsibilities

• Provide expert-level troubleshooting to ensure Epic app integrity, integration, and stability for Nordic customers.
• Handle system requests via issue analysis, translate needs into specs, and perform builds and testing.
• Anticipate impacts of changes to other apps and manage those impacts.
• Oversee onboarding of new teammates to the customer support team and client configurations.

Skills

Epic PB experience

Excellent communication

ITIL knowledge

On-call availability

Travel up to 10%

Education

Epic PB certification

Job description

Key Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts

Growth and Mentorship

• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
• Create documentation that enables consistent process execution
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
• Provide timely, constructive feedback that builds confidence and supports continuous improvement

Skills and Experience

• Epic Resolute Professional Billing (PB) certification required
• Post-secondary education or equivalent experience required
• Additional Epic PB Claims and Electronic Remittance certification and/or experience preferred, with a well-rounded understanding of professional billing workflows, charge routing, claims processing, workqueues, and revenue cycle integration points
• 5+ years of experience implementing, training, or supporting Epic applications, preferably Epic Professional Billing
• Demonstrated alignment with Nordic’s core values (maxims)
• Proven problem-solving and technical skills
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively within a team environment
• Experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
• Demonstrated sound judgment and appropriate escalation practices

Additional Details

• Ability to participate in on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes.

Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.