Epic Patient Scheduler

Fleet Glass Services, Inc.; Town of Texas (WI); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Remote work environment

Extensive training

Opportunities with hospitals

Professional development

Supportive leadership

Job summary

T2 Flex is recruiting Epic Patient Scheduler specialists to support hospitals and physician groups from a remote home office. The role emphasizes accurate data entry, patient intake, and HIPAA-compliant communications to improve access and revenue.

Strong Epic scheduling experience and reliable, detail-oriented work are essential. Temporary full-time W-2 employment with shifts 7:00 AM–7:00 PM EST, paid hourly.

Qualifications

• Bachelor's degree preferred.
• 1-3 years of customer service experience.
• Ability to maintain the highest level of confidentiality.
• Excellent attention to detail and a commitment to accuracy.
• Ability to navigate Epic scheduling, registration, and patient access workflows.
• Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic.
• Flexible and adaptive to a fast-paced call center environment.
• Comfortable working in multiple software applications and EMR systems.
• Strong computing and software skills (PC, MS Word, Excel, Outlook).
• Reliable, with a strong work ethic and ability to work independently in a remote environment.

Responsibilities

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification.
• Answering, screening, and processing requests and telephone inquiries with HIPAA/HITECH confidentiality.
• Entering demographic, clinical, and billing information accurately.
• Explaining processes and forms to callers so patients understand documentation requirements.
• Collecting copays and payment information when necessary.
• Processing information according to client policies and procedures.
• Providing professional, compassionate and concierge-like service to patients.
• Work from 7am to 7pm EST, 40 hours per week, remote environment.

Skills

Customer service

Attention to detail

Communication skills

Remote work capability

Multi-tasking

Education

Bachelor's degree preferred

Tools

Epic scheduling

Epic registration

MS Word

Excel

Outlook

Job description

T2 Flex is part of the T2 Group which is a leading provider of technology-driven solutions for healthcare organizations, offering a wide range of services through its four business lines: T2 Tech, T2 Flex, T2 Solutions, and T2 Talent. With a thorough understanding of the intricacies of modern healthcare organizations, T2 Group harnesses its extensive expertise and innovative technology to tackle complex projects and achieve significant outcomes. From improving patient access and satisfaction, to maximizing revenue performance and streamlining operational efficiency, T2 Group is committed to making a lasting impact on the organizations it serves.

We believe that providing the best service for our clients means that we must hire the best talent to go above and beyond expectations. We look forward to having exceptional talent join us as Patient Scheduling Representatives providing call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction.

About you

We’re looking for dynamic individuals to join T2 Flex’s dedicated team as an Epic Patient scheduler. This means you have the ability to multi-task and maintain high attention to detail, maintaining accuracy with multiple interruptions and have exceptional interpersonal, written and oral communication skills. We also prioritize individuals that have the ability to uphold organizational values, work ethically and with integrity, as well as treat people respectfully and in a way that inspires trust.

What you'll do

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification
• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
• Obtaining and accurately entering necessary demographic, clinical, and billing information
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
• Collecting copays and payment information when necessary
• Processing required information according to client policies and procedures
• Providing professional, compassionate and concierge-like service to patients
• Available to work from 7am to 7pm EST Have a strong background in patient scheduling doing 10+ calls an hour
• Must be able to work a full-time Schedule (40 hours per week)

Qualifications

• Bachelor's Degree preferred
• 1-3 years of customer service experience
• Ability to maintain the highest level of confidentiality
• Excellent attention to detail and a commitment to accuracy
• Ability to navigate Epic scheduling, registration, and patient access workflows
• Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic
• Must be flexible and adaptive to a fast pace call center environment
• Comfortable working in multiple software applications and electronic medical record systems
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Strong work ethic, reliability, and dependability
• Ability to work independently in a remote environment
• Team player, self-motivated, compassionate and patient care centered

The Perks

• Opportunity to work with prestigious hospitals
• Extensive training and professional development opportunities
• Remote work environment
• Positive team culture and supportive leadership
• Meaningful work that directly impacts patient access to care

Additional Position Information

• Temporary Full-time W-2 employment
• Remote / Work From Home position
• Salary $18 per hour
• Standard schedules: shifts are assigned after training from Monday through Friday, 7:00 AM – 7:00 PM EST
• Training hours are 8AM EST to 4:30PM EST
• Company-provided equipment supplied
• High-speed, reliable internet connection required
• Employees must maintain a professional, distraction-free home office environment