Epic Billing Analyst II, Day Shift, Epic Program

Adventist HealthCare; Gaithersburg (MD); On-site; USD 77,000 - 118,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, Vision

Employer-paid Disability & Life

Paid Time Off

RETIREMENT MATCH after 1 year

Job summary

Adventist HealthCare seeks an experienced Epic Billing Analyst II to design, build, and support Epic Resolute Hospital Billing, Professional Billing, and Single Billing Office. The role partners with patient financial services, coding, revenue integrity, and other Epic teams to optimize workflows from charge capture to claims and payment.

The incumbent will handle testing, go-live support, production support, and ongoing enhancements, including upgrades and denial management.

Qualifications

• As part of the interview process, candidates advancing to final stages will complete a two-part online assessment through Honorlock.
• Epic experience is required; Epic Resolve/Certifications preferred.
• Certification in Epic (Resolute Hospital Billing and/or Professional Billing) is required.
• HFMA CRCR or similar revenue cycle credential is preferred.
• Willingness to travel to Epic in Wisconsin for certification (February 2027).
• Ability to participate in on-call rotation and after-hours support.

Responsibilities

• Design, build, test, and support Epic Resolute Hospital Billing, Professional Billing, and Single Billing Office functionality.
• Maintain claim and remittance configuration, payer connections, and charge integration.
• Translate operational requirements into build decisions and support go-live.
• Provide production support, troubleshoot denials, and optimize billing workflows.
• Participate in upgrade testing and post-go-live stabilization.

Education

Bachelor’s degree in business, finance, healthcare administration, health informatics, information technology, or related field

Tools

Epic Resolute Hospital Billing

Epic Professional Billing

Single Billing Office

Clearinghouse connections

Job description

Support CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Adventist HealthCare seeks to hire an experienced Epic Billing Analyst II for our Epic Program who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.The Epic Billing Analyst II independently designs, builds, tests, and supports Epic Resolute Hospital Billing, Professional Billing, Single Billing Office, and claims and remittance functionality. The Analyst partners with patient financial services, coding, revenue integrity, and other Epic teams to deliver accurate and efficient billing workflows from charge capture through claims, payment, and follow-up, and supports the Epic go-live and ongoing optimization.As an Epic Billing Analyst II, you will:• Resolute Build and Configuration: Independently design, build, and maintain Resolute Hospital Billing, Professional Billing, and Single Billing Office functionality, including charge routing, claim edits, work queues, payment posting, statements, and collections workflows. Translate operational requirements into build and document design decisions.• Claims, Remittance, and Charge Integration: Maintain claim and remittance configuration, clearinghouse and payer connections, and charge integration from clinical applications. Resolve claim rejections, remittance posting errors, and charge routing issues with operational and application teams.• Testing, Implementation, and Go-Live Support: Write and execute test scripts, including end-to-end charge, claim, and payment testing, and resolve defects. • Participate in design sessions, cutover activities such as accounts receivable conversion validation, and go-live command center support for the go-live.Production Support and Optimization: Resolve billing, Coding and CDI incidents and service requests within service level targets and participate in the on-call rotation if needed. Analyze denials, work queue volumes, and billing performance to recommend and build improvements. Test and implement Epic upgrades affecting billing.• Compliance, Governance, and Collaboration: Ensure build supports billing compliance requirements, including CMS and payer rules, the No Surprises Act, and price transparency. Follow change control, document decisions, and help train and guide Analyst I staff.Qualifications include:• Bachelor’s degree in business, finance, healthcare administration, health informatics, information technology, or a related field; an equivalent combination of education and relevant experience may be considered.• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.• Epic Resolute Hospital Billing and/or Professional Billing certification required. • HFMA Certified Revenue Cycle Representative (CRCR) or a similar revenue cycle credential is preferred.• Ability to participate in on-call rotation, after-hours support, upgrades, and go-live activities, including extended hours during the go-live and around month-end and billing deadlines.• Epic Assessment RequirementAs part of the interview process, candidates advancing to the final stages of consideration will be required to complete a two-part online assessment through Honorlock, Epic’s testing partner. The assessment provides additional insight into competencies important for success in the roles. Honorlock utilizes AI-assisted proctoring technology to help maintain the integrity of the assessment process. Additional details will be provided to candidates selected to move forward in the hiring process.• Epic Certification RequirementAll analysts hired will be required to become Epic certified. This requires offsite travel to Epic in Wisconsin in February 2027 to complete certification requirements.Work Schedule:Employment Type: Full-timeHours per Week: 40 hours/weekTypical Daily Schedule: 8 am-5 pm Monday through FridayShift Type: Day ShiftHoliday Requirements: Follow the company holiday calendarOccasional nights/weekends and travel to support the implementation.Pay Range:$77,313.60 - $117,873.60If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting periodVoluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.