Epic MyChart Analyst

ClinDCast, LLC; New York (NY); Híbrido; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

ClinDCast, LLC is seeking an Epic MyChart Analyst to lead implementation, configuration, and ongoing support of the Epic MyChart module. The role focuses on enhancing patient engagement by optimizing portal workflows and ensuring seamless integration with clinical and revenue processes.

The analyst will gather requirements, configure features, manage security, support upgrades, test comprehensively, and provide end-user training to improve the digital patient experience.

Formación

• Epic MyChart certification is required.
• 2–5+ years of experience in Epic MyChart build/support.
• Strong understanding of patient engagement and portal workflow.

Responsabilidades

• Gather and analyze business requirements related to patient portal workflows.
• Configure, build, test, and maintain the Epic MyChart module.
• Implement and support MyChart features such as eCheck-in, appointment scheduling, messaging, results release, and bill payment.
• Collaborate with clinical, revenue cycle, and IT teams to optimize patient-facing workflows.
• Manage MyChart security classes, user access, and proxy access.
• Support upgrades, system enhancements, and new feature implementation.
• Troubleshoot portal-related issues and provide timely resolution.
• Conduct system testing (Unit, Integrated, UAT).
• Develop and maintain system documentation.
• Provide training and guidance to end users and stakeholders.
• Monitor portal utilization and recommend improvements.

Conocimientos

Epic MyChart experience

Patient engagement understanding

Educación

Bachelor’s degree in Healthcare, IT, Business, or related field

Descripción del empleo

The Epic MyChart Analyst is responsible for the implementation, configuration, optimization, and ongoing support of the Epic MyChart module. This role focuses on enhancing patient engagement by managing portal functionality, ensuring seamless integration with clinical and revenue workflows, and improving digital patient experience.

Key Responsibilities:

Gather and analyze business requirements related to patient portal workflows

Configure, build, test, and maintain the Epic MyChart module

Implement and support MyChart features such as eCheck-in, appointment scheduling, messaging, results release, and bill payment

Collaborate with clinical, revenue cycle, and IT teams to optimize patient-facing workflows

Manage MyChart security classes, user access, and proxy access

Support upgrades, system enhancements, and new feature implementation

Troubleshoot portal-related issues and provide timely resolution

Conduct system testing (Unit, Integrated, UAT)

Develop and maintain system documentation

Provide training and guidance to end users and stakeholders

Monitor portal utilization and recommend improvements

Required Qualifications:

Epic MyChart Certification (Required)

Bachelor’s degree in Healthcare, IT, Business, or related field

2–5+ years of experience in Epic MyChart build/support

Strong understanding of patient engagement and portal workflow

ClinDCast offers Healthcare IT solutions and consulting services to payers, providers and life sciences organizations enabling them to enhance care delivery to patients.