EPIC Healthy Planet Analyst

01 Salinas Valley Health Medical Center; Salinas (CA); On-site; USD 74,000 - 92,000; Full time

Job summary

Salinas Valley Health is seeking a proactive Epic Healthy Planet Analyst to bridge technical solutions with clinical operations. You will serve as the primary support contact for the Healthy Planet Epic application, collaborating with stakeholders and end users to drive efficiency and system reliability.

The role emphasizes implementation, testing, training, and ongoing optimization, requiring two years in a healthcare setting and Epic Healthy Planet certification, with a preference for a

Qualifications

• Two years of healthcare-related clinical environment experience.
• Epic Healthy Planet certification with 90 days to complete required Epic certification.
• Bachelor’s degree preferred; high school diploma required.

Responsibilities

• Acts as the primary support contact for Healthy Planet Epic application.
• Identifies and resolves issues using a ticketing system and coordinates with cross-functional teams.
• Guides workflow design, builds and tests the system, and troubleshoots Epic software issues.

Skills

Epic certification

Healthcare IT experience

Workflow design

Education

High school diploma or GED (Bachelor’s preferred)

Tools

Ticketing system

Data Courier

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Department: EPIC Acute Under the direction of the Director Enterprise Informatics, the Healthy Planet Epic Analyst is responsible for collaborating with key stakeholders, end users and team members to throughout system development phases of assessment, design build, testing, training and implementation. As the primary individual responsible for implementation, support & maintenance, the Healthy Planet Epic Analyst is pivotal in bridging the gap between technical solutions, operational needs and the Electronic Health Record (EHR). The role requires a blending of technical and interpersonal skills with a reasonable comprehension of the operation department the analyst is assigned to and their information system tools and requirements. In addition, the Epic Analyst provides analytical expertise to information systems end users, aiming to enhance workflow, optimize business processes, and identify system solutions that meet organizational goals. This involves a proactive approach to understanding the nuances of application system functionality and leveraging this knowledge to propose enhancements that drive efficiency and effectiveness. This role is ideally suited for a highly motivated individual with a passion for healthcare technology, a commitment to excellence in service delivery, and a pursuit of innovation and improvement in healthcare outcomes.

Primary Duties:

• Acts as the primary support contact for Healthy Planet Epic application.
• Proactively identifies and resolves issues that arise within the assigned application, collaborates with other application teams to address cross-functional issues, and utilizes a ticket management system to document troubleshooting records from end users and operational leads.
• Guides the design of workflows, the building and testing of the system, and troubleshoots technical issues related to Epic software, ensuring optimal system functionality and user satisfaction.
• Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier.
• Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups and end-users as necessary.
• Maintaining regular communication with Epic representatives, through participation in weekly project team meetings and additional project-related meetings as required, ensuring alignment and project progress.
• Works with Epic representatives, Salinas Valley Health business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.
• Assists with developing business and operational direction settings needs by attending site visits, workflow sessions, and other integrated sessions.
• May participate in the development of end-user training processes and/or curriculum content creation.
• Collaborates with Education team on the development of end-user training based on build and functionality.
• Regularly reviews project status, timelines and issues with Team Lead and Management, fostering transparent communication and timely resolution of concerns.
• In conjunction with operational Subject Matter Experts, Analyst builds application-specific workflows or processes for Hospital, Outpatient Departments, Ambulatory Clinics that could include but not limited to, registries, care gaps, Best Practice Advisories (BPAs), episodes, clinical documentation, health maintenance items and Care Plans.
• Completes comprehensive testing cycles, including upgrade, unit, functional and integration testing.
• Engages departmental end users for feedback and obtains stakeholder signoff for system changes.
• Works with other analysts to maintain continuity in process and in support of our integrated Epic electronic health record.
• Leads initiatives for system enhancements, including introducing new features, system upgrades and updates, and optimization projects, to guarantee that the system's development aligns with end user needs and adheres to industry standards and best practices.
• Adheres to change management protocols for all application changes, including building procedures, protocol creation, documentation maintenance, and the execution of comprehensive testing for supported applications.
• Performs other duties as assigned.

Job Requirements:

• Education: Position requires a high school diploma or GED. Bachelor’s preferred.
• Licensure: Current Epic Healthy Planet certification required. New hires and transfers have 45 days after Epic training to complete required Epic certification. Training and certification timeline must be completed with 90 days of employment.
• Experience: Two years’ experience within a healthcare related clinical environment and working knowledge of the process and delivery of patient care services in an acute care facility and/or ambulatory office practice environment. Knowledge of electronic health record systems analysis, design, build as well as Epic application implementation, troubleshooting, testing, and support experience preferred. Understanding of the supporting activities in clinical services, ancillary departments, financial services, medical records, utilization review, quality assurance, the admitting/registration functions, and billing and coding requirements.

Salary Range: The hourly rate for this position is $54.05 - $67.57. The range displayed on this job posting reflects the target for new hire salaries for this position. The compensation range may vary based on the geographic location; for remote employees, compensation is determined by the employee’s primary work location.

Job Specifications:

• Union: Non-Affiliated
• Work Shift: Day Shift
• FTE: 1.0
• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Salinas Valley Health, formerly Salinas Valley Memorial Hospital, founded in 1953, is the cornerstone of what would eventually become Salinas Valley Health. Today, we serve thousands of individuals and families just like you throughout the Salinas Valley, Monterey Peninsula and the surrounding region. Each year, our highly trained team of healthcare professionals takes our renowned quality of patient care to the next level. Our team actively utilizes the latest medical techniques with our state-of-the-art technology to improve your health and well-being. In many cases this provides you and your family the opportunity to receive specialized care right here in your own community, without the need for travel. Our 263-bed acute care medical center employs more than 2,036 people and has a medical staff of more than 300 board-certified physicians across a broad spectrum of specialties, all dedicated to your care.