Epic Grand Central: Patient Flow & Capacity Lead

Quoris; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Quoris is seeking a Senior Consultant – Epic Patient Flow and Capacity Management (Epic Grand Central) to support hospitals and health systems in optimizing patient flow, bed management, and discharge progression using Epic Grand Central. This role requires hands-on implementation, configuration, testing, and close collaboration with hospital operations, nursing, transfer centers, ED, and Epic teams.

The ideal candidate brings hands-on Epic Grand Central experience, strong analytical skills, and

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum 3 years of relevant experience in Epic implementation, patient flow operations, healthcare technology, clinical informatics, or a related field.
• Epic Grand Central certification, prior certification with ability to renew, or substantial Grand Central experience with ability to obtain certification within an agreed period.
• Hands-on experience configuring, implementing, optimizing, or supporting Epic Grand Central.
• Experience supporting at least one Epic implementation, major upgrade, optimization initiative, or comparable patient flow technology project.
• Working knowledge of hospital patient movement, bed management, patient placement, transfers, environmental services, transport, and discharge processes.
• Strong analytical, written, verbal, and client-facing communication skills.
• Consulting experience or comparable client-facing delivery experience.
• Ability to travel up to 50% based on client and project requirements.
• Must be eligible to work in the U.S. without sponsorship.

Responsibilities

• Support and deliver Epic Grand Central implementation, optimization, upgrade, assessment, and stabilization engagements.
• Independently lead defined application, workflow, testing, reporting, data, training, or readiness workstreams.
• Analyze current patient flow operations, system configuration, workflows, performance data, governance, and organizational constraints.
• Design and document future-state workflows for bed requests, bed assignment, patient placement, transfers, level-of-care changes, environmental services, transport, discharge progression, and capacity escalation.
• Configure and optimize Epic Grand Central functionality including patient movement, bed planning, bed boards, unit and room configuration, transfer workflows, environmental services, transport, and discharge-related tools.
• Analyze dependencies across Grand Central, Prelude, Cadence, ASAP, EpicCare Inpatient, Orders, OpTime, Rover, Cogito, interfaces, and third-party capacity management technologies.
• Support the design of capacity command center workflows, role definitions, escalation pathways, decision thresholds, communication processes, and performance reporting.
• Develop and execute unit, application, integrated, regression, and user acceptance testing.
• Support data validation and reconciliation related to beds, rooms, units, departments, patient classes, and patient movement.
• Facilitate client working sessions and present findings, recommendations, design decisions, risks, and project status to operational, clinical, and technology stakeholders.
• Track workstream scope, deliverables, milestones, risks, issues, dependencies, and decisions.

Job description

Quoris is seeking a Senior Consultant – Epic Patient Flow and Capacity Management (Epic Grand Central) to support hospitals and health systems in optimizing patient flow, bed management, and discharge progression using Epic Grand Central. This role requires hands-on implementation, configuration, testing, and close collaboration with hospital operations, nursing, transfer centers, ED, and Epic teams.

The ideal candidate brings hands-on Epic Grand Central experience, strong analytical skills, and