Epic Grand Central Lead - Patient Flow & Capacity

Guidehouse; Chicago (IL); On-site; USD 102,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Tuition Reimbursement

Mobility Stipend

Job summary

Guidehouse’s Health Technology Consulting team helps healthcare organizations improve clinical operations, financial performance, patient experience, and workforce effectiveness through better use of enterprise technology. Our EHR practice supports health systems across strategy, implementation, optimization, adoption, and value realization.

The Senior Consultant will support and independently deliver Epic Grand Central patient flow and capacity management engagements for hospitals and health

Qualifications

• Bachelor’s degree from an accredited college.
• Minimum of three years of relevant experience in Epic implementation, patient flow operations, healthcare technology, clinical informatics, or related field.
• Epic Grand Central certification, or substantial Grand Central experience with ability to obtain certification.
• Hands-on experience configuring, implementing, optimizing, or supporting Epic Grand Central.
• Experience supporting at least one Epic implementation, major upgrade, optimization initiative, or comparable patient flow tech project.
• Knowledge of hospital patient movement, bed management, patient placement, transfers, environmental services, transport, and discharge processes.
• Ability to travel up to 50% based on client and project requirements.

Responsibilities

• Support Epic Grand Central implementation, optimization, upgrade, assessment, and stabilization engagements.
• Independently lead defined application, workflow, testing, reporting, data, training, or readiness workstreams.
• Analyze current patient flow operations, system configuration, workflows, performance data, governance, and organizational constraints.
• Design and document future-state workflows for bed requests, bed assignment, patient placement, transfers, level-of-care changes, environmental services, patient transport, discharge progression, and capacity escalation.
• Configure and optimize Epic Grand Central functionality, including patient movement, bed planning, bed boards, unit and room configuration, transfer workflows, environmental services, transport, and discharge-related tools.
• Develop or refine reports, dashboards, workqueues, patient lists, and operational measures related to capacity and patient flow.
• Identify opportunities to reduce ED boarding, transfer delays, bed turnaround time, patient placement friction, and unnecessary variation.
• Coordinate activities across Epic analysts, operational leaders, client SMEs, reporting teams, and technical teams.
• Track workstream scope, deliverables, milestones, risks, issues, dependencies, and decisions.

Skills

Epic Grand Central experience

Client-facing communication

Project management

Analytical skills

Education

Bachelor’s degree

Tools

Epic Grand Central

Job description

Guidehouse’s Health Technology Consulting team helps healthcare organizations improve clinical operations, financial performance, patient experience, and workforce effectiveness through better use of enterprise technology. Our EHR practice supports health systems across strategy, implementation, optimization, adoption, and value realization.

The Senior Consultant will support and independently deliver Epic Grand Central patient flow and capacity management engagements for hospitals and health