Epic Grand Central Patient Flow Analyst

ChristianaCare; Wilmington (DE); Hybrid; USD 86,000 - 137,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan (403b)

PTO with rollover

12-week parental leave

Tuition assistance

Care@Work benefits

Job summary

ChristianaCare is seeking a Grand Central Patient Flow Analyst to design, implement, and optimize the Epic Grand Central Patient Flow module with emphasis on bed management and patient movement. You will collaborate with unit secretaries, bed planning staff, IT, and clinical teams to tailor workflows and deliver training.

A Bachelor’s degree with 2–3 years of Epic experience is preferred; Epic Grand Central certification is advantageous.

Qualifications

• Bachelor’s degree preferred in healthcare, IT, or related field.
• 2–3 years of experience with Epic systems or similar EHR required.
• Nursing background preferred for collaboration with clinical staff.
• Epic Grand Central certification preferred; if not certified, must become Epic certified.

Responsibilities

• Lead the implementation and configuration of the Epic Grand Central Patient Flow module, including bed management and transfer center workflows.
• Conduct detailed workflow analysis to optimize patient movement and documentation.
• Customize and test the Grand Central module to meet clinical and operational needs.
• Provide end-user training and ongoing support to physicians, nurses, and administrative staff.

Skills

Epic Grand Central

Workflow analysis

End-user training

Education

Bachelor’s degree in healthcare or IT

High School diploma + 5 years experience

Epic Grand Central certification preferred

Tools

Epic Systems

Job description

Job Details

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future. This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Why ChristianaCare

Do you want to work at one of the Top 100 Healthcare Systems in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest healthcare providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®. ChristianaCare Offers

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual rollover and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial mentor, fitness and wellness reimbursement, and phenomenal discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

We are currently seeking a Grand Central Patient Flow Analyst to support the design, build, configuration, testing, implementation, and optimization of Epic Grand Central Patient Flow module, focusing on patient flow and bed management workflows. This role ensures that patient movement through the healthcare system is efficient, accurately documented, and aligned with organization goals. Analysts will work closely with unit secretaries, bed planning staff, and other stakeholders to design workflows and customize the module to meet clinical and operational requirements and providing training and support to end-users. The analyst will also be responsible for troubleshooting issues, creating detailed documentation, and collaborating with cross-functional teams to ensure successful project delivery.

Responsibilities:

• Lead the implementation and configuration of the Epic Grand Central Patient Flow module (including bed management, environmental services, transport, and transfer center) ensuring it meets the specific needs of clinical departments.
• Conduct detailed workflow analysis to understand current processes and identify areas for improvement using the Epic system.
• Customize the Epic Grand Central Patient Flow module to align with the clinical and operational requirements.
• Develop and execute comprehensive test plans to validate the functionality and performance of the Epic Grand Central Patient Flow module.
• Provide training and support to end-users, including physicians, nurses, and administrative staff, to ensure effective use of the Epic system.
• Identify and resolve issues related to the Epic Grand Central Patient Flow module, working closely with IT and clinical teams to troubleshoot and implement solutions.
• Create and maintain detailed documentation of system configurations, workflows, and training materials.
• Collaborate with cross-functional teams, including IT, clinical staff, and project managers, to ensure successful project delivery.
• Holding weekly communications with team members to discuss deliverable status, risks, budget, and upcoming milestones.
• Working with Epic representatives, the organization, and end users to ensure the system meets the organization’s business needs.
• Utilize best practices and methodologies for Epic implementations, ensuring compliance with healthcare regulations and standards.

Education and Experience Requirements:

• Bachelor’s degree in healthcare, Information Technology, or a related field preferred.
• 2-3 years of experience working with Epic systems or similar EHR platform required.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor’s degree.
• Nursing background is preferred to ensure effective collaboration with unit secretaries and bed planning staff. Strong non-clinical analysts with demonstrated proficiency in patient flow processes will also be considered.
• Epic Grand Central certification preferred; if not certified, must become Epic certified.

Annual Compensation Range $85,862.40 - $137,384.00

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.