Epic Patient Experience Analyst

Christiana Care Health System; Wilmington (DE); Hybrid; USD 86,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

403(b) with company contributions

PTO with rollover

Parental leave (12 weeks)

Tuition assistance

Care@Work & wellness benefits

Job summary

ChristianaCare is seeking a Patient Experience Analyst to support Epic Patient Experience modules (MyChart Bedside, Hello World SMS, Cheers campaigns, Call Management, and Welcome Patient Kiosk). The role emphasizes tailoring tools to patient and provider needs, improving communication and workflows across the patient journey.

The position requires a Bachelor's degree in IT, healthcare, health informatics or related field and 2-3 years' Epic experience; Epic MyChart certification is preferred.

Qualifications

• Bachelor's degree in IT, healthcare administration, health informatics or related field.
• 2-3 years of experience with Epic systems or similar EHR.
• Epic MyChart Certification preferred.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor's degree.

Responsibilities

• Configure and optimize Epic Patient Experience modules (MyChart, Hello World SMS, Cheers campaigns, Call Management, Welcome Kiosk).
• Develop and maintain documentation for configurations, workflows and training materials.
• Provide go-live support and troubleshooting for new system.
• Train end-users including healthcare providers and administrative staff.
• Collaborate with clinical, operational and IT teams to translate needs into system requirements.
• Create and execute test scripts for unit, integration and UAT testing.

Skills

Epic Systems

Education

Bachelor's degree

Epic MyChart Certification

Job description

Job Details

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Why ChristianaCare?

Do you want to work for one of the top healthcare systems in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition.

ChristianaCare Offers:

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Primary Function:

The primary function of the Patient Experience Analyst is to support the design, build, configuration, testing, implementation, and optimization of the Patient Experience module. MyChart Bedside, Hello World SMS, Cheers - Campaigns, Cheers - Call Management, and Welcome Patient Kiosk. The analyst ensures these tools are tailored to meet the needs of patients and healthcare providers, facilitating seamless communication, efficient workflows, and improved patient interactions throughout their healthcare journey.

Education and Experience Requirements:

• Bachelor's degree in Information Technology, Healthcare Administration, Health Informatics or a related field.
• 2-3 years of experience working with Epic systems or similar EHR platform required.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor's degree.
• Knowledge of patient engagement strategies and best practices.
• Epic MyChart Certification preferred

Principal Duties and Responsibilities:

• Configure and optimize the Epic Patient Experience modules to align with organizational workflows and enhance patient engagement.
• Customize MyChart Patient Experience Platform, MyChart Care Companion, and MyChart Bedside to meet the needs of patients and healthcare providers.
• Implement and manage Hello World SMS for patient communication and engagement.
• Develop and execute campaigns using Cheers - Campaigns to improve patient outreach and education.
• Set up and maintain Cheers - Call Management to streamline patient communication and support.
• Configure and support the Welcome Patient Kiosk to improve patient check-in processes and reduce wait times.
• Collaborate with clinical, operational, and IT teams to understand their needs and translate them into system requirements.
• Develop and maintain documentation for system configurations, workflows, and training materials.
• Conduct training sessions for end-users, including healthcare providers and administrative staff, to ensure effective use of the Epic Patient Experience modules.
• Provide go-live support and troubleshooting assistance to ensure a smooth transition to the new system.
• Offer ongoing support and maintenance for the Epic Patient Experience modules post-implementation.
• Create and execute test scripts to validate system functionality and ensure accurate configuration.
• Identify and resolve issues discovered during testing phases, including unit testing, integrated testing, and user acceptance testing (UAT).

Annual Compensation Range $85,862.40 - $137,384.00This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Aug 31, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/