Epic Patient Experience Analyst

ChristianaCare; Wilmington (DE); Hybrid; USD 86,000 - 137,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) with company contributions

Paid time off

Parental leave

Tuition assistance

Work/Life benefits

Job summary

ChristianaCare is seeking a Patient Experience Analyst to design, configure, test, and optimize Epic Patient Experience modules across MyChart Bedside, SMS, and campaign tools. The role focuses on tailoring features to improve patient engagement and communication, while collaborating with clinical, operational, and IT teams.

A hybrid work model is offered and familiarity with Epic MyChart is preferred. The position requires a Bachelor’s degree in IT, healthcare-related field, or equivalent

Qualifications

• Knowledge of patient engagement strategies and best practices.
• Experience with Epic Patient Experience modules or similar EHR platforms is preferred.
• Certification in Epic MyChart is a plus.

Responsibilities

• Configure Epic Patient Experience modules to align with workflows.
• Customize MyChart, Hello World SMS, Cheers campaigns, and Welcome Patient Kiosk.
• Provide go-live support and ongoing maintenance for Epic Patient Experience modules.

Skills

Knowledge of patient engagement

Collaboration with clinical/IT teams

Education

Bachelor’s degree in Information Technology, Healthcare Administration, Health Informatics or related field

High School diploma with 5 years of related experience

Epic MyChart Certification preferred

Tools

Epic Systems

Job description

Job Details

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Why ChristianaCare?

Do you want to work for one of the top healthcare systems in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers:

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Primary Function:

The primary function of the Patient Experience Analyst is to support the design, build, configuration, testing, implementation, and optimization of the Patient Experience module. MyChart Bedside, Hello World SMS, Cheers - Campaigns, Cheers - Call Management, and Welcome Patient Kiosk. The analyst ensures these tools are tailored to meet the needs of patients and healthcare providers, facilitating seamless communication, efficient workflows, and improved patient interactions throughout their healthcare journey.

Education and Experience Requirements:

• Bachelor’s degree in Information Technology, Healthcare Administration, Health Informatics or a related field.
• 2-3 years of experience working with Epic systems or similar EHR platform required.
• High School diploma with 5 years of related experience may be considered in lieu of bachelor’s degree.
• Knowledge of patient engagement strategies and best practices.
• Epic MyChart Certification preferred

Principal Duties and Responsibilities:

• Configure and optimize the Epic Patient Experience modules to align with organizational workflows and enhance patient engagement.
• Customize MyChart Patient Experience Platform, MyChart Care Companion, and MyChart Bedside to meet the needs of patients and healthcare providers.
• Implement and manage Hello World SMS for patient communication and engagement.
• Develop and execute campaigns using Cheers - Campaigns to improve patient outreach and education.
• Set up and maintain Cheers - Call Management to streamline patient communication and support.
• Configure and support the Welcome Patient Kiosk to improve patient check-in processes and reduce wait times.
• Collaborate with clinical, operational, and IT teams to understand their needs and translate them into system requirements.
• Develop and maintain documentation for system configurations, workflows, and training materials.
• Conduct training sessions for end-users, including healthcare providers and administrative staff, to ensure effective use of the Epic Patient Experience modules.
• Provide go-live support and troubleshooting assistance to ensure a smooth transition to the new system.
• Offer ongoing support and maintenance for the Epic Patient Experience modules post-implementation.
• Create and execute test scripts to validate system functionality and ensure accurate configuration.
• Identify and resolve issues discovered during testing phases, including unit testing, integrated testing, and user acceptance testing (UAT).

Annual Compensation Range $85,862.40 - $137,384.00

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Aug 31, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/