Epic Grand Central Analyst

TEKsystems; Little Rock (AR); Remote; USD 77,000 - 121,000; Full time

Benefits offered by this job

403(b) retirement plan

Paid time off

Paid parental leave

Wellness program

Education assistance

Discounts on local and national Merch

Job summary

TEKsystems seeks a fully remote Epic Grand Central Analyst (Level 3) with Prelude expertise. You will configure Prelude components, manage RTE and registration workflows, and support Grand Central across multiple hospitals and physician groups.

You will collaborate with clinical, operational, and IT stakeholders, participate in large go-lives, and ensure quality through testing and documentation. Remote collaboration is essential for success.

Qualifications

• Current Epic Grand Central certification.
• Current Epic Prelude certification.
• Experience building and configuring Epic Prelude (RTE, documents, registration, queues, rules).
• Proven ability to manage and resolve high volume Prelude-related tickets.
• Strong analytical and problem solving for registration and patient access workflows.
• Ability to work remotely with distributed teams.
• Professional written and verbal communication with stakeholders.

Responsibilities

• Configure, build, and maintain Epic Prelude functionality (RTE, documents, registration, queues, rules).
• Support Epic Grand Central functionality with certified analysts as needed.
• Analyze and resolve incoming tickets with focus on Prelude issues.
• Collaborate with clinical, operational, and technical stakeholders to translate needs into Epic builds.
• Participate in projects including go-lives, enhancements, and optimizations.
• Ensure build quality and stability; follow change management and document decisions.
• Provide SME for registration and patient access workflows and improvements.
• Support a multi-entity Epic environment including Community Connect sites.
• Occasional onsite participation for team meetings or major go-lives.

Skills

Epic Grand Central certification

Epic Prelude certification

Epic Prelude build/configuration

Ticket management experience

Analytical problem solving

Remote collaboration

Clear written and verbal communication

Tools

Epic Community Connect

Job description

Epic Grand Central Analyst (Level 3) Prelude Focus

MUST HAVE EPIC CERTIFICATIONS IN GRAND CENTRAL AND PRELUDE*

Job Description

This fully remote Level 3 Epic Grand Central Analyst role focuses heavily on the Prelude application, including registration, real‑time eligibility, documents, work queues, and rules. You will support and enhance an established Epic environment that has been live for several years, contributing to both day-to-day operational needs and larger implementation projects across multiple hospitals and physician groups.

Responsibilities

• Configure, build, and maintain Epic Prelude functionality, including real‑time eligibility (RTE), documents, registration workflows, work queues, and rules.
• Support Epic Grand Central functionality as a certified analyst, assisting with build and configuration as needed across the Grand Central and Prelude domains.
• Analyze, prioritize, and resolve incoming tickets, with a primary focus on issues and requests related to Prelude, while also supporting Grand Central when required.
• Collaborate with clinical, operational, and technical stakeholders to understand business needs and translate them into effective Epic build and configuration.
• Participate in project work, including large go‑lives, system enhancements, and optimization initiatives for ambulatory and other care settings.
• Ensure build quality and system stability by following established change management processes, testing thoroughly, and documenting configuration and decisions.
• Provide subject matter expertise for registration and patient access workflows, recommending improvements that enhance efficiency and user experience.
• Contribute to ongoing support of a multi‑entity Epic environment, including Community Connect sites and large physician groups.
• Participate in occasional onsite activities, such as annual team meetings or major go‑live events, to support end users and project teams.

Essential Skills

• Current Epic Grand Central certification.
• Current Epic Prelude certification.
• Demonstrated experience building and configuring Epic Prelude, including RTE, documents, registration, work queues, and rules.
• Proven ability to manage and resolve a high volume of tickets, with a focus on Prelude‑related issues and requests.
• Strong analytical and problem‑solving skills for complex registration and patient access workflows.
• Ability to work effectively in a fully remote environment while collaborating with distributed teams.
• Clear and professional communication skills, both written and verbal, for working with technical and non‑technical stakeholders.

Additional Skills And Qualifications

• Experience working as a Level 3 or senior Epic analyst supporting Grand Central and Prelude.
• Background supporting Epic in a multi‑hospital health system or large physician group environment.
• Experience with Epic Community Connect implementations or support.
• Familiarity with ambulatory workflows and integration points with registration and scheduling.
• Experience participating in Epic go‑lives, optimizations, and enhancement projects.
• Ability to prioritize competing requests and manage workload in a fast‑paced environment.

Work Environment

This position operates in a 100% remote work environment within the United States, with minimal travel expected typically once per year for onsite meetings and potentially for major go‑live events. You will work within a large, established Epic ecosystem that has been live since 2014, supporting multiple hospitals, health systems, and a large physician group through Community Connect. Collaboration occurs primarily through virtual tools and meetings, with cross‑functional interaction among clinical, operational, and IT teams. The work focuses on Epic Grand Central and Prelude applications, emphasizing system build, configuration, and support in a professional, structured healthcare IT setting.

Job Type & Location

This is a Permanent position based out of Little Rock, AR.

Pay And Benefits

The pay range for this position is $77000.00 - $120600.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

his health system is a bold, connected health system that delivers care that prioritizes people every patient, every community, every time while honoring the unique character of each market we serve. We are continuously evolving, raising the standard for what healthcare can be and shining a bright light on the power of compassionate, coordinated care. This light reflects a system that is locally grounded yet regionally strong, trusted by communities, respected by peers and indispensable to the people we are privileged to serve. Our team members are more than just their job descriptions and titles, and we provide a unique Total Rewards package to meet the needs of team members and their families: compensation, benefits, personal growth and development, recognition, health and well‑being, and purpose.

• Financial Security: 403(b) retirement plans with options for catch‑up contributions for employees aged 50 and older (up to $11,250 for ages 60-63 in 2026).
• Work-Life Balance: Paid time off (PTO) and, as of 2026, up to four weeks of paid parental leave for eligible employees after six months of employment.
• Management: Non-invasive managment style.
• Wellness Incentives: A health program where members can earn up to $550 annually.
• Professional Growth: Education assistance for continued learning and professional development.
• Discounts: Access to "Access Perks," providing discounts on over 350,000 local and national merchants.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

Workplace Type

This is a fully remote position.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.