Epic EMR Support & Training Specialist

Root Center for Advanced Recovery (a trade name of the Hartford Dispensary); Manchester (CT); Presencial; USD 70.000 - 85.000; Jornada completa

Descripción de la vacante

Root Center for Advanced Recovery in Manchester, CT, seeks an EMR Support Analyst to act as the EMR applications expert, liaising between Root EMR vendors and staff. You will configure, test, and support Epic-related workflows, with focus on accuracy and user training.

The role requires EPIC experience (3+ years), Power BI, SQL or Crystal Reports, Excel, and a strong ability to explain complex concepts to non-technical users. Expect competitive pay and a 35-hour work week with strong benefits.

Formación

• 3+ years of experience providing EMR/systems support, EPIC preferred.
• Experience with report writing and development in Power BI, SQL, and Crystal Reports preferred.
• Experience training end users on EMR products.

Responsabilidades

• Utilize expert knowledge and experience in Epic applications to support the implementation, maintenance, and optimization of Epic system.
• Collaborate with cross-functional teams to understand and address the unique needs of Root Center and our patients.
• Analyze and troubleshoot complex technical issues related to Epic applications, ensuring timely resolution and minimal disruption to clinical services.
• Proactively identify areas for improvement and make recommendations to optimize the functionality and efficiency of our EMR infrastructure.
• Develop and maintain documentation and training materials for end-users to ensure proper utilization of EMR applications.
• Stay updated on industry trends and best practices in EMR applications to continually enhance our system and processes.
• Serve as a subject matter expert and resource for colleagues and end-users regarding EMR applications.
• Participate in project planning and implementation of updates, upgrades, and new features within EMR infrastructure.
• Communicate effectively with all levels of staff, including technical and non-technical individuals, to provide support and training on EMR applications.
• Adhere to all HIPAA regulations and maintain strict confidentiality of patient information.

Conocimientos

Epic

Power BI

SQL

Crystal Reports

Excel

User training

Herramientas

EPIC

SAMMS

Microsoft Office

Descripción del empleo

Root Center for Advanced Recovery in Manchester, CT, seeks an EMR Support Analyst to act as the EMR applications expert, liaising between Root EMR vendors and staff. You will configure, test, and support Epic-related workflows, with focus on accuracy and user training.

The role requires EPIC experience (3+ years), Power BI, SQL or Crystal Reports, Excel, and a strong ability to explain complex concepts to non-technical users. Expect competitive pay and a 35-hour work week with strong benefits.