Epic EHR Support Analyst 2 Positions local candidates only

WellSpace Health; West Sacramento (CA); On-site; USD 96,000 - 109,000; Full time

Job summary

WellSpace Health, Inc. is seeking an Epic EHR Support Analyst to ensure reliable operation of the Epic system for 800+ users across the region. The ESA will partner with OCHIN and clinical leadership to connect system functionality with operational goals and performance metrics.

The role requires Epic Certifications, strong healthcare operations knowledge, and experience training providers and staff. This is a full-time, exempt position located at 164 - EXPO in California.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Epic Certifications in Clinical or PM are required.
• Minimum 3 years of Epic experience in safety net organizations; 5 years preferred.
• Strong understanding of health center operations and workflows.
• Demonstrated change management and leadership abilities.
• Excellent written communication for correspondence and reports.
• Ability to train and onboard staff.
• Experience with EHR systems training and rollout.
• Knowledge of primary care clinic workflow or healthcare setting is preferred.
• Ability to translate requirements into actionable deliverables and work with diverse teams.
• Strong data privacy and confidentiality knowledge (HIPAA).
• Efficient time management and ability to meet deadlines.
• Attention to detail with strong administrative skills.
• Ability to work under pressure and independently.
• Travel locally may be required.

Responsibilities

• Support the Epic EHR for 800+ users and ensure system reliability.
• Act as liaison between OCHIN and WellSpace Health.
• Align system functionality with clinical workflows and operational needs.
• Provide training and onboarding for users and staff.
• Contribute to Epic EHR implementation, rollout, and ongoing support.

Skills

Epic EHR experience

Leadership

Training staff

Customer service

MS Office

Communication

Time management

Privacy and HIPAA

Problem solving

Project coordination

Interpersonal skills

Education

Bachelor’s degree in healthcare administration / IT / related field or equivalent experience

Epic Certifications in Clinical (Ambulatory/Acute) or PM (Prelude, Cadence, Resolute HB/PB, Grand Central)

Tools

MS Office (Excel, Word, PPT)

Job description

Job Description

Job Description

** Epic EHR Support Analyst (2 Positions) - local candidates only**

** Department:** EHR

** Department/Care Stream:** EHR 1013

LIA Reporting Structure:

** Timecard Approver:** Epic Program Director

** Primary:** Epic Program Director

** Secondary:** Epic Program Director

Location: 164 - EXPO

** Status:** Full-time

** FLSA:** Exempt

** Pay Range:** $95,680 - $108,500/yr

** Organization Information**

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The EHR Support Analyst (ESA) reports to the Epic Program Director and through extensive collaboration with various stakeholders in multiple clinical departments, will have a crucial role in the support of the Epic EHR, a new electronic medical/health record (EHR) system to be used by over 800 users at WellSpace Health. This role will work as a liaison between OCHIN and WellSpace Health. The ESA will connect system functionality to WellSpace Health’s operational needs and success metrics.

Required Qualifications

• Bachelor’s degree in healthcare administration, business administration, public administration, IT, health informatics, or a similar field or relevant experience.
• Epic Certifications in Clinical (Ambulatory/Acute) or PM (Prelude, Cadence, Resolute HB and PB, Grand Central).
• Minimum of three (3) years of Epic experience in a similar or relevant role in safety net organizations required. Five (5) Years of applicable experience is desired. The successful completion of any OCHIN Workforce + ESA internships is also acceptable.
• Strong understanding of health center operations and workflows.
• Demonstrated solution-focused orientation with a strong understanding of change management principles.
• Strong leadership skills required to mentor, train, and onboard staff.
• Excellent writing skills for correspondence, summary and progress reports, editing.
• Ability to work professionally and collaboratively with all levels of leadership.
• Ability to multi-task and organize priorities, work autonomously, establish timelines, coordinate multiple tasks, events, and project timelines. Must have demonstrated ability to meet deadlines.
• Proficient in MS Office (excel, word, PPT) and webinar applications.
• Solid experience working with diverse communities in a non-profit or healthcare setting.
• Possess excellent problem-solving skills. Excels at role modeling customer service skills with a focus on the customer. Committed to improving quality and service and maintains a spirit of cooperation and respect.
• Take initiative to enhance knowledge.
• Experience with training users in groups and individuals preferred.
• Experience preferred in Electronic Health Records systems and training of Providers and clinical staff support in these systems and other/ clinical support functions.
• Demonstrated experience with training, implementation, and rollout of healthcare software applications.
• Knowledge of primary care clinic workflow and/or other healthcare experience, preferred.
• Ability to interact with project team members to understand requirements, develop methodology, deploy best practices, and execute deliverables.
• Proven interpersonal communication skills; ability to communicate clearly to facilitate the understanding of issues involving technical matters to persons not well-versed in technology and information systems. Excellent written and verbal communication skills are required.
• Knowledge of applicable data privacy practices and laws; maintain confidentiality regarding privileged proprietary, administrative, technical, and clinical information according to HIPAA and quality of care standards; ensure system security to meet data confidentiality requirements.
• Efficient time management skills, with the ability to meet deadlines and organizational needs.
• Strong administrative skills with attention to detail.
• Demonstrated ability to initiate and complete work without direct supervision. Requires ability to work effectively under pressure.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• May be required to travel locally.