Practice Supervisor

Henderson Hospital; Riverside (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Compensation

Growth and Development Opportunities

Challenging and rewarding work

Job summary

Riverside Medical Clinic in Riverside, CA is seeking a Practice Supervisor to lead multiple clinics under the supervision of the Practice Administrator. You will maximize service delivery, engage staff, and cultivate a clinic culture focused on patient-centered care, coordinating day-to-day operations across units to meet fiduciary and clinic goals.

The role requires strong supervisory experience in ambulatory care, with duties spanning staff coaching, process improvement, and revenue-cycle

Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years’ experience in related field.
• Minimum of two (2) years supervisory experience.
• Working knowledge of ambulatory care operations.

Responsibilities

• Assign duties and examine work for accuracy, timeliness, and conformance to department standards.
• Orient and train new employees. Maintain and develop skill levels of current employees. Provide written and oral instruction.
• Identify problem areas such as understaffing, customer complaints, and inefficiencies. Take corrective action as needed.
• Model, maintain, and promote customer service skills and standards.
• Support the established processes and systems to enhance customer service by providing coaching to staff and ensuring a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal and regulatory requirements impacting areas of responsibilities.
• Assist in managing the revenue cycle and support the management of supply costs, track inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.
• Coach, evaluate, and recognize staff. Initiate disciplinary action when necessary.
• Assist in determining the workload priorities to enable timely completion of tasks while monitoring work performance and supporting with training and coaching as necessary.
• Direct and assist staff in conflict resolution and act as an information resource.
• Perform or assist subordinates in performing duties.
• Maintain employee attendance records. Verify employee time sheets, and submit time sheets to payroll.
• Responsible for all personnel related duties: counseling, interviewing, hiring, and termination, as needed.
• Ensure all expired sample medication and/ or patient supplies are discarded upon expiration.
• Participate in work groups teams task forces and committees to support ongoing improvement in clinic operations.
• Other duties as assigned.

Skills

Healthcare leadership

Operational oversight

Staff coaching

Education

HS Diploma or GED

3+ years related experience

2+ years supervisory

Job description

Responsibilities

Come and join the RMC Family!

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Summary

Under the supervision of the Practice Administrator, the Practice Supervisor provides tactical leadership to maximize the effectiveness of all service delivery systems and financial performance, engages staff and cultivates a clinic culture that prioritizes patient-centric care. Coordinates the day-to-day operational aspects of the multiple clinics. Works closely with staff and providers in each unit to ensure that all fiduciary and clinic goals are met.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or GED required. Minimum of three (3) years’ experience in related field. Minimum of two (2) years supervisory experience. Working knowledge of ambulatory care operations.

Certificates, Licenses and Registrations

None.

Essential Functions

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Note: (other duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or informally, either verbally or in writing).

1. Assign duties and examine work for accuracy, timeliness, and conformance to department standards.
2. Orient and train new employees. Maintain and develop skill levels of current employees. Provide written and oral instruction.
3. Identify problem areas such as understaffing, customer complaints, and inefficiencies. Take corrective action as needed.
4. Model, maintain, and promote customer service skills and standards.
5. Support the established processes and systems to enhance customer service by providing coaching to staff and ensuring a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal and regulatory requirements impacting areas of responsibilities.
6. Assist in managing the revenue cycle and support the management of supply costs, track inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.
7. Coach, evaluate, and recognize staff. Initiate disciplinary action when necessary.
8. Assist in determining the workload priorities to enable timely completion of tasks while monitoring work performance and supporting with training and coaching as necessary.
9. Direct and assist staff in conflict resolution and act as an information resource.
10. Perform or assist subordinates in performing duties.
11. Maintain employee attendance records. Verify employee time sheets, and submit time sheets to payroll.
12. Responsible for all personnel related duties: counseling, interviewing, hiring, and termination, as needed.
13. Ensure all expired sample medication and/ or patient supplies are discarded upon expiration.
14. Participate in work groups teams task forces and committees to support ongoing improvement in clinic operations.
15. Other duties as assigned.

Other Responsibilities

• Uphold and support the philosophy, objectives, and policies of the Riverside Medical Clinic.
• Assume responsibility for initiating a pleasant, patient-oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Maintain work area in a clean and organized manner.
• Annually participate and complete required health screening.
• Adhere to Safety Program as outlined in Core Competencies and Injury, Illness and Prevention Program.
• Maintains professional composure and confidence during stressful situations.
• Maintains open communication using appropriate chain of command regarding issues.
• Presents neat appearance in proper attire and identification as required by the position, department and RMC policy.

This opportunity offers the following

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job‑related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.