Epic Clinical Application Analyst

11400 Information Systems; United States; Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Generous benefits package

PEAK education program

Equal opportunity employer

Job summary

Intermountain Health is seeking a healthcare IT professional to support and optimize information systems, including EHRs, scheduling, billing, and reporting. This remote role requires periodic on-site presence in Colorado and Epic certification.

Responsibilities include analyzing issues, translating requirements into specifications, configuring and maintaining systems, and collaborating with vendors. A Bachelor's degree and Epic cert are preferred; non-CA residency restrictions apply.

Qualifications

• Bachelor's degree preferred in IT, healthcare, business, or related field.
• Two years of work experience in a related area or candidate pursuing a bachelor’s with four years of experience.
• Must be able to certify on Epic applications and maintain certification.

Responsibilities

• Provide IT application support to stakeholders through analyzing and diagnosing problems.
• Translate requirements into design and development specifications and provide product management.
• Configure, test, install, implement, monitor, and maintain systems and applications.
• Document workflow changes and technical/functional designs for business requirements.
• Partner with vendors for third-party integration, support, and troubleshooting.
• Lead small to mid-size projects as PM and collaborate with teams and stakeholders.
• Develop training materials for end-users and maintain documentation.
• Guide testing plans and scripts to verify system outputs and integrity.

Skills

Microsoft Office Suite

Excel pivot tables

Visio

Project

PowerPoint

Word

Business and application knowledge

System analysis

Problem solving

Education

Bachelor's degree in information technology, healthcare, business, or related field

Tools

Epic software applications

Job description

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support. (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington.

This position is remote with some quarterly on-site presence. Schedule: Monday - Friday, 8AM - 5PM MST. Prefer candidates with Epic Certification.

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams
• Collaboratively works with peers, internal and external stakeholders, and vendors
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities, if applicable
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project and department meetings to increase awareness and information flow
• Work with project requestor to complete the minimum viable product of a demand in ServiceHub
• Request resources for projects and enhancement work using ServiceHub Resource Plan process
• Will be required to certify on one or more Epic applications and maintain certification

Skills

Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word Possesses in-depth business and application knowledge and experience Knowledge of system analysis and operating systems Skilled in assessing needs and determining through documentation what the best approach might be Skilled at problem definition and data collection by establishing facts, drawing valid conclusions Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations Ability to write correspondence, and process documents

Qualifications

EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area. Will be required to certify on one or more Epic applications and maintain certification

If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment.

Location: Key Bank Tower, Lake Park Building, Peaks Regional Office Work City: Broomfield Work State: Colorado

The hourly range for this position is $32.42 - $51.08 per hour, based on experience.

• We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.