Application System Analyst - Principle

Intermountain Health; Lincoln (NE); On-site; USD 114,000 - 179,000; Full time

Job summary

Intermountain Health in Salt Lake City seeks a Principal Analyst, Epic MyChart to lead design, build, optimization, and support of MyChart workflows that boost patient engagement and digital access.

The ideal candidate holds current Epic MyChart certification, deep experience configuring patient-facing workflows, and collaborates with clinical and digital stakeholders to deliver scalable solutions that meet organizational goals.

Qualifications

• Bachelor's degree required in IT/healthcare/business.
• Epic certification on one or more Epic applications and maintenance of certification.
• Experience in healthcare IT and enterprise systems is preferred.
• Strong written and verbal communication for stakeholder collaboration.

Responsibilities

• Analyze and diagnose problems to determine resolution.
• -Translate requirements into design and development specifications.
• -Configure, test, install, implement, and maintain systems and workflows.
• -Mentor and train teammates on technical duties and processes.
• -Lead projects and manage cross-functional teams and budgets.
• -Engage vendors and participate in industry user groups.

Skills

Excel pivot tables

Office suite

Visio

Project

Word

Education

Bachelor's degree in information technology, healthcare, business, or related field

Epic certification on one or more Epic applications

Tools

Epic systems

Job description

Fully Remote

Key Bank Tower

Full time

R181370

Job Description:

This position is responsible for complex to expert level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)

This video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington.

Epic Certification in Patient Experience applications such as MyChart (required) prefer certification up to version May 2026. Nice to have Cadence, Prelude, Welcome, Hello World, Cheers, Bedside, Care Companion. Service Management applications like Service Now.

The Principal Analyst, Epic MyChart serves as a senior technical and operational leader responsible for the design, build, optimization, and support of MyChart solutions that enhance patient engagement and digital access. This role requires current Epic MyChart certification and deep experience configuring patient-facing workflows with a strong focus on patient experience, usability, and adoption. The ideal candidate brings proven expertise across virtual care, on-demand services, pharmacy, and lab functionality, and partners closely with clinical, operational, and digital stakeholders to deliver scalable, innovative solutions that support organizational goals.

The Principal Analyst, Epic MyChart serves as a senior technical and operational leader responsible for the design, build, optimization, and support of MyChart solutions that enhance patient engagement and digital access. This role requires current Epic MyChart certification and deep experience configuring patient-facing workflows with a strong focus on patient experience, usability, and adoption. The ideal candidate brings proven expertise across virtual care, on-demand services, pharmacy, and lab functionality, and partners closely with clinical, operational, and digital stakeholders to deliver scalable, innovative solutions that support organizational goals.

Principal analysts may supervise lower-level analysts.

Essential functions are performed independently under minimal supervision and direction, in addition to assisting to oversee and mentoring other analysts.

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for projects of complex nature and span cross functional areas. Work collaboratively with the DTS Project Manager (if applicable) team assuring key initiatives are organized, planned, and managed. Ensure effective handoff from demand intake through DTS governance processes to project management.
• Responsible for quality review of team projects, demand creation, and resource management processes and creating a remediation plan for any issues identified
• Mentors and identifies training opportunities for teams, for all technical duties of the department, demand management and resource management processes.
• Collaboratively works with peers, internal and external stakeholders, and vendors to develop best practice and standards for all technical duties of the department, demand management and resource management processes.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center responsibilities
• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity
• Attends and participates in team, project, and department meetings to increase awareness and information flow
• Assists to creation, forecasting issues, maintenance, adjustment and justification of project and/or team budget process, concepts, approvals
• Assists exposure to creation, forecasting issues, maintenance, adjustment and justification of project and/or team budget process, concepts, approvals
• Participate in vendor or industry user groups, community discussions, and/or Industry CAB sessions.
• Manage the portfolio of IT projects and initiatives for the assigned business units, ensuring alignment with IT strategy and roadmap, prioritization of business needs, and delivery of business value (if applicable).
• Attend and/or facilitate workgroup meetings, subcommittee meetings and/or hospital leadership meetings. Advocate that leaders use data to make decisions.
• At the end of projects, use benefit KPIs to track and aggregate the actual benefit received by projects to be reported to senior leaders (if applicable). Extrapolate long term lessons-learned and create recommendations regarding how to govern and manage future projects
• Provide detailed information regarding new projects to empower leaders to appropriately approve or decline work that is not critical or supports strategy
• Service Reviews with facility/medical group business executives. Communicate and follow up on DTS survey results and improvement processes. Executive analysis of DTS project coordination. (If applicable)

Skills

• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Possesses in-depth business and application knowledge and experience
• Knowledge of system analysis and operating systems preferably used in a hospital setting
• Skilled in assessing needs and determining through documentation what the best approach might be
• Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
• Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, correspondence, and process documents
• Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public
• Ability to lead projects following principles and lifecycle of project management and control
• Skilled in resource planning and strategic management

Preferred Qualifications

• Bachelor's degree is required in information technology, healthcare, business, or related field.
• Will be required to certify on one or more Epic applications and maintain certification
• Additional relevant experience may substitute for lack of education upon Supervisory and HR approval

OR

• Eight (8) year of work experience in a healthcare setting, one (XX) year of applications experience, preferably in XXXX
• Is certified in Epic applications (or platform) and maintain certification

Physical Requirements

• Operate computers and other IT equipment requiring the ability to move finger and hands
• See and read computer monitors and documents
• Remain sitting or standing for long periods of time to preform work

Location

Key Bank Tower

Work City

Salt Lake City

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$54.66 - $86.05

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Intermountain Health uses the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!