Epic Certified Support Analyst - ASAP, ClinDoc, Orders, Stork

CTG; Stati Uniti; Remoto; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

CTG is seeking an Epic Managed Services Support Analyst to provide Tier 2 support for Epic ClinDoc, Orders, Stork, and ASAP in a remote, 3-year engagement. The role requires Epic certification or proficiency across the core modules, strong clinical workflow knowledge, and experience in a managed services environment.

Bachelor's degree and 3+ years' Epic experience are expected. The candidate will troubleshoot incidents, participate in on-call rotations, and collaborate with clinical leadership

Competenze

• 3+ years of Epic application support experience, including hands-on with Epic ClinDoc, Orders, Stork, and ASAP.
• Strong understanding of clinical workflows in inpatient, ED, and obstetrics settings.
• Experience supporting Epic in a managed services or shared services environment.
• Ability to troubleshoot complex clinical application issues under time-sensitive conditions.

Mansioni

• Provide Tier 2 support for Epic ClinDoc, Orders, Stork and ASAP within a managed services model.
• Troubleshoot and resolve incidents, service requests, and defects in line with SLAs and ITIL practices.
• Participate in on-call rotations and after-hours support as required.
• Analyze clinical workflows and end-user issues to identify root causes and propose solutions.
• Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management.
• Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes.
• Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templates and rules.
• Assist with content updates, regulatory changes, and clinical best-practice enhancements.
• Maintain system build documentation and configuration standards.
• Participate in Epic upgrades, patches, and managed services release cycles.
• Perform unit, integrated, and regression testing.
• Document incidents, root cause analyses, and resolution steps.
• Communicate effectively with clinical users, management, and technical teams.
• Escalate complex issues and follow through to resolution.
• Assist with end-user training, tip sheets, and workflow documentation.
• Contribute to knowledge bases and SOPs.
• Serve as SME for supported Epic modules.

Conoscenze

Epic ClinDoc

Epic Orders

Epic ASAP

Epic Stork

Managed Services

Clinical Workflow

Incident Management

Epic Configuration

Formazione

Bachelor's degree in Information Systems, Healthcare, Nursing, or a related field, or equivalent experience

Strumenti

Epic Case Management

Descrizione del lavoro

CTG is seeking to fill a Epic Managed Services Support Analyst position for our client.

Location: Remote

Duration: 3 years

EPIC certified or proficient in ASAP, Orders, ClinDoc, Stork

Duties:

• Provide Tier 2 support for Epic ClinDoc, Orders, Stork and ASAP within a managed services model.
• Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices.
• Participate in on-call rotations and after-hours support as required.
• Analyze clinical workflows and end-user issues to identify root causes and recommend solutions.
• Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management.
• Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes.
• Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templates, flowsheets, forms, tracking boards, and rules.
• Support content updates, regulatory changes, and clinical best-practice enhancements.
• Maintain system build documentation and configuration standards.
• Participate in Epic upgrades, patches, and managed services release cycles.
• Perform unit, integrated, and regression testing.
• Support validation of clinical workflows and ensure minimal disruption to end users.
• Document incidents, root cause analyses, and resolution steps.
• Communicate effectively with clinical users, managed services leadership, and technical teams.
• Escalate complex issues to Epic or internal technical teams as needed and follow through to resolution.
• Assist with end-user training, tip sheets, and workflow documentation.
• Contribute to knowledge bases and standard operating procedures (SOPs).
• Serve as a subject matter expert (SME) for supported Epic modules.

Skills:

• Epic ClinDoc
• Epic Orders
• Epic ASAP (ED)
• Epic Stork
• Managed Services Support
• Clinical Workflow Optimization
• Incident & Problem Management
• Epic Configuration & Build

Experience:

• Bachelor’s degree in Information Systems, Healthcare, Nursing, or a related field, or equivalent experience.
• 3+ years of Epic application support experience, including hands-on experience with:
• Epic ClinDoc
• Epic Orders
• Epic Stork
• Epic Case Management
• Epic ASAP (Emergency Department)
• Strong understanding of clinical workflows in inpatient, ED, and obstetrics settings.
• Experience supporting Epic in a managed services or shared services environment.
• Ability to troubleshoot complex clinical application issues under time-sensitive conditions.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.