Epic Certified Phoenix Analyst II - Epic: IT Epic - Remote

Hoag Health System; Newport Beach (CA); On-site; USD 115,000 - 150,000; Full time

Job summary

Hoag Memorial Hospital Presbyterian is seeking an Epic Certified Phoenix Application Analyst II to configure, test, implement, and support Epic Phoenix systems across clinical, financial, or administrative domains.

Responsibilities include ensuring data integrity, assisting with system design and validation, and coordinating with vendors. A CA driver’s license for local travel is required, with strong Epic Phoenix expertise and MS Office proficiency a must for success.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three (3) years’ Epic Phoenix build experience with the Phoenix application or equivalent.
• Advanced knowledge of the Epic Phoenix application in at least one functional area.
• Proficient with Microsoft Office tools, including Word, Excel, PowerPoint, Visio, and Project.
• Preferred: Associate’s Degree in Computer Science, Information Systems or related field.
• Three or more years’ experience with Epic Phoenix in healthcare, including reporting tools.

Responsibilities

• Configure, test, implement, and support Epic Phoenix systems used for patient care and business functions.
• Oversee data integrity, safety, and availability of data and applications; coordinate with Hoag teams and vendors.
• Evaluate tickets and requests, design configurations, and participate in system design, validation, and remediation sessions.
• Test configurations and releases with end users and prepare communication of changes.

Skills

Epic Phoenix

Microsoft Office Tools

Education

High School Diploma or equivalent

Associate’s Degree in Computer Science/Information Systems

Tools

Microsoft Office Suite

Job description

Primary Duties and Responsibilities

The Epic Certified Phoenix Application Analyst II is responsible for configuring, testing, implementing, and supporting the clinical, financial, or administrative, and/or other healthcare information systems used for the delivery of patient care and/or other supporting functions of the organization.

Job Description

The Epic Certified Phoenix Application Analyst II is responsible for configuring, testing, implementing, and supporting the clinical, financial, or administrative, and/or other healthcare information systems used for the delivery of patient care and/or other supporting functions of the organization.

Oversees practices and processes to ensure integrity, safety, and availability of all data and applications, supporting the goals and objectives of the customer as well as the business needs of Hoag.

Evaluate problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities. Responsible for the build and maintenance of various system dictionaries, profiles, tables and other configuration points. Identifies system enhancement requests and works with the team to implement as applicable. Coordinates with the vendor as appropriate.

Tests the system, including any configurations, customizations and new releases, prior to production implementation. Works with end-users to assist with the design and testing of system reports and communicate changes to end users and other staff as applicable. Participates as a team member in various projects. Prepares for and participates in system design, validation and/or remediation sessions

Performs all the functions above with supervision as needed. Performs other duties as assigned.

Responsibilities

Key functions include:

• Collaborating with key stakeholders, end users, and other members of the business teams to optimize system configuration, function and access.

Qualifications

Education and Experience

Required:

• High School Diploma or equivalent required.
• Minimum of three (3) years’ Epic build experience with the Phoenix application, module or equivalent system of assigned functional area.
• Advanced knowledge of the assigned applications in at least one functional area.
• Proficient with Microsoft office tools, including Word, Excel, PowerPoint, Visio, and Project.

Preferred

• Associate’s Degree in Computer Science, Information Systems or equivalent experience in a related field.
• Three (3) or more years’ experience with application, module or equivalent system as assigned, including experience working in a health care environment department, preferably in an integrated health system environment.
• Experience with report building tools.

License Required

Current CA driver’s license for local travel

License Preferred

N/A

Certifications Required

• Epic Phoenix certification is required. Certification includes completing application certification projects and tests.
• At least one secondary certification and/or badge relevant to supported module.

Certifications Preferred

• Other certification with the application(s) within their area of responsibility.

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.