Epic ATE Support

Insight Global; Dallas (TX); On-site; USD 55,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading staffing firm is looking for a Technical Recruiter in Dallas, Texas, to support an Epic Beaker go-live at various hospital locations. The ideal candidate will assist users, troubleshoot issues, and document user feedback. This role requires familiarity with clinical workflows and strong communication skills. Offered as an entry-level contract position, the role includes competitive hourly rates and benefits like medical insurance and a 401(k).

Qualifications

• Prior Epic Beaker go-live or ATE support experience strongly preferred.
• Familiarity with clinical laboratory workflows (microbiology, pathology, specimen processing, etc.).
• Strong communication and customer-service skills.
• Ability to work in fast‑paced clinical environments and support multiple user types.
• Reliable transportation to travel between DFW area sites.

Responsibilities

• Assist end users with navigation, workflow questions, and system functionality.
• Troubleshoot basic issues and elevate complex problems.
• Monitor workflows in real time to identify bottlenecks.
• Offer guidance on best practices and reinforce training concepts.
• Document issues, trends, and user feedback for leadership and application analysts.
• Support multiple laboratory locations across the DFW Metroplex as assigned.
• Adapt to varied schedules, including early mornings, evenings, or weekends depending on site needs.

Skills

Epic Beaker go-live experience

Clinical laboratory workflows

Communication skills

Customer service skills

Adaptability

Job description

Technical Recruiter | If a hospital needs it, I will find it.

Start Date: February

Duration: 2 Weeks

Position Overview

We are seeking experienced ATE (At‑the‑Elbow) Epic Support Analysts to assist with a large‑scale Epic Beaker big bang go‑live across a major hospital system in the Dallas–Fort Worth area. This short‑term engagement will provide on‑site support to laboratory staff during the transition to Epic Beaker, ensuring smooth adoption, minimal workflow disruption, and rapid issue resolution.

Key Responsibilities

• Assist end users with navigation, workflow questions, and system functionality.
• Troubleshoot basic issues and elevate complex problems to the command center or application teams.
• Monitor workflows in real time to identify bottlenecks or user challenges.
• Offer guidance on best practices and reinforce training concepts.
• Document issues, trends, and user feedback for leadership and application analysts.
• Support multiple laboratory locations across the DFW Metroplex as assigned.
• Adapt to varied schedules, including early mornings, evenings, or weekends depending on site needs.

Qualifications

• Prior Epic Beaker go‑live or ATE support experience strongly preferred.
• Familiarity with clinical laboratory workflows (microbiology, pathology, specimen processing, etc.).
• Strong communication and customer‑service skills.
• Ability to work in fast‑paced clinical environments and support multiple user types.
• Reliable transportation to travel between DFW‑area sites as needed.
• This is an on‑site role at multiple hospital and laboratory locations.
• Orientation and site‑specific training will be provided prior to go‑live.
• Competitive hourly rates based on experience.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Training

Industries

• Hospitals and Health Care

Benefits

• Medical insurance
• Vision insurance
• 401(k)