Epic Applications Manager

Indiana University Health, Inc.; Indianapolis (IN); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Indiana University Health, Inc. seeks an Epic Applications Manager to lead a team of EHR analysts responsible for deploying, supporting, and optimizing Epic applications across the health system.

The role requires strong leadership, communication, and problem-solving skills, with 5–7 years of IT/management experience and a plan to obtain Epic inpatient clinical documentation certification within 90 days.

Qualifications

• Bachelor's degree or equivalent years of IT/management experience.
• 5-7 years of relevant IT and/or management experience.
• Epic inpatient clinical documentation certification or plan to obtain within 90 days.
• Familiarity with healthcare business processes and terminology.

Responsibilities

• Provide leadership in managing a team of EHR analysts for Epic deployment, support, and optimization across the health system.
• Oversee staffing, performance management, and ensure timely project delivery including upgrades and new functionality.
• Manage system development life cycle phases and configuration of Epic applications to align with organizational goals.
• Coordinate testing, releases, and functional changes with clinical, business, IT, and vendor stakeholders.

Skills

Leadership

Communication

Problem solving

Independent work

Education

Bachelor's Degree or equivalent

High School Diploma

Tools

Epic Certification

Job description

Epic Applications Manager

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization in the role of Epic Applications Manager.

Summary

The Epic Clinical Documentation Manager leads a team of analysts responsible for implementing, supporting, and optimizing Epic applications across the health system. The role oversees staffing, performance, system configuration, testing, upgrades, and project delivery while ensuring alignment with organizational and operational goals. It partners closely with clinical, business, IT, and vendor stakeholders to resolve issues, improve workflows, and expand Epic functionality.

The position requires strong leadership, communication, analytical, and problem-solving skills, and 5-7 years of relevant experience. Epic Inpatient Clinical Documentation Certification is ultimately required, or at minimum, a commitment to obtain the certification within first 90 days.

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree or equivalent years of experience is required.
• High School Diploma required.
• 5 - 7 years of relevant IT and/or management role.
• Maintenance of Epic certification relevant within support area of oversight (Inpatient Clinical Documentation).
• Preferred experience with Obstetrics, Case Management, Rehab, and/or Behavioral Health.
• Strong people management and leadership skills, with the ability to translate strategy into execution.
• Strong analytical, organizational, and verbal communication skills.
• Ability to work independently and within a team.
• Ability to solve complex problems and translate business needs into system solutions.
• Strong understanding of healthcare business processes and technology, with basic knowledge of healthcare workflows and terminology.
• Familiarity with IT solutions and interfacing is a plus.
• The ability to communicate information clearly and concisely with project leadership and subject matter experts.
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.

Key Relationships

Reports to: Epic Inpatient Clinicals Leader

Direct Reports: Yes

Shift: Full time/Hybrid

Location: Indianapolis, IN

Role Responsibilities

Provides leadership in managing a team of EHR application analysts to ensure the successful deployment, implementation, and ongoing support of the Epic system for the designated application(s). This role ensures alignment of the application with organizational strategies, IT objectives, and operational needs. The Epic Applications Manager is responsible for staffing, performance management, and ensuring optimal utilization of the Epic application across the health system.

Team Leadership & Management: Lead a team of application analysts, overseeing hiring, training, staffing, and performance management. Provide direction and support for the team in the implementation, maintenance, and optimization of Epic applications. Setting clear expectations for team member performance. Advising and coaching team members around issues, key success factors, and lessons learned. Sharing positive effects of team effort and innovation on the health system. Motivating and showing appreciation for team efforts. Holding regularly scheduled staff meetings ensuring discussion on status of deliverables, shared issues, end-user concerns, and upcoming milestone.

Project Management: Serve as the project manager for the deployment and upgrades of the Epic application, ensuring timelines, budgets, and deliverables are met. Coordinate application testing, software releases, and new functionality implementation. Manages all aspects and operations of health system software applications supported by the team. Participating in IIS Projects assigned with responsibilities including ensuring clear understanding and oversight of scope, schedule, and quality of project work in assigned application area or team. Working closely with Project Management team coordinating staff activities within the context of departmental or organizational project plans. Ensuring tasks assigned to team members stay on target. Providing leadership with regular updates on the status of assigned tasks. Serving as a liaison between the needs of the project and general operations.

System Development & Configuration: Oversee all phases of the system development life cycle, from creating use cases to evaluating software solutions. Guide the configuration and modification of moderately complex information systems. Ensure the creation and documentation of business requirements, workflows, and application configurations.

Support & Optimization: Provide high-level support for resolving complex issues relat