Epic Applications Analyst - Grand Central Patient Access

Community Health System Services LLC; United States; Remote; USD 80,000 - 115,000; Full time

Job summary

Xtensys Connected Health Solutions is seeking an Epic Applications Analyst to support Grand Central and related Epic modules. You will manage system-level tasks, assist with builds, and troubleshoot issues for clinical and financial apps while collaborating across IT, clinical, and operational teams.

You will translate user needs into technical solutions, train end users, and help drive project delivery in a remote work setup. A healthcare IT background and Epic certifications are required.

Qualifications

• Bachelor's degree in healthcare information technology or a related field.
• Active Epic certification (Grand Central) is required; Prelude certification preferred.
• 3+ years of experience supporting Epic applications and healthcare tech.
• Experience in system builds, configuration, testing, and delivery.

Responsibilities

• Provide system-level support for Epic applications, including installation, configuration, maintenance, troubleshooting, and ongoing optimization.
• Support application builds, upgrades, implementations, testing, and validation to maintain functionality and stability.
• Investigate and resolve application issues, identify root causes, and implement sustainable solutions.
• Gather and translate business, clinical, and financial requirements into technical solutions.
• Partner with clinical, operational, financial, IT, and other teams to resolve issues and improve workflows.
• Provide end-user training and support to promote application proficiency.
• Lead and participate in project planning, milestones, and work plans; coordinate tasks to meet timelines.
• Communicate project status, risks, and changes to stakeholders; escalate complex issues as needed.
• Identify opportunities to improve functionality and stay informed of Epic best practices.
• Participate in on-call rotation to support system stability.

Skills

Epic software

Systems analysis

Project management

End-user training

Cross-functional collaboration

Customer service

On-call support

Technical troubleshooting

Education

Bachelor's degree in healthcare IT

Tools

Epic Grand Central

Epic Prelude

Job description

Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

How We Work

• East Coast Alignment: Our core operational and collaboration hours follow the Eastern Time Zone (ET), keeping our workflows synchronized with our primary clients and systems.

Why Join Us

• Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

Job Requisition

Work Arrangement

Remote

Compensation

$80,000-$115,000 per year

The Role

Your Mission

As our next Epic Applications Analyst – Grand Central Patient Access , you will serve as a key contributor to our application support and delivery function. Reporting to the Application Manager, you will provide intermediate-level, system-level support for multi-user clinical and/or financial applications, operating systems, hardware, software, and reporting tools. In this role, you will be responsible for installation, configuration, testing, training, maintenance, and ongoing support of assigned applications while applying your expertise in Epic software, systems analysis, and application delivery.

You will also contribute to project planning and execution, helping establish project goals, milestones, procedures, and work plans. Working closely with project leaders and cross-functional teams, you will support initiatives of varying complexity, manage competing priorities, and help ensure projects are delivered successfully and on schedule.

As a trusted partner to clinical, operational, financial, and IT teams, you will translate business and end-user needs into effective technical solutions. You will promote excellent customer service, clear communication, and the effective use of Epic applications while identifying opportunities to improve workflows, system performance, and the overall user experience.

What You’ll Do Day-to-Day

• Application Support: Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and ongoing optimization.
• System Lifecycle Management: Support application builds, upgrades, implementations, testing, and validation to maintain system functionality and stability.
• Strategic Troubleshooting: Investigate and resolve application issues, identify root causes of recurring problems, and implement sustainable solutions using established standards and best practices.
• Requirements & Workflow Analysis: Gather and translate business, clinical, and/or financial requirements into effective technical solutions that align with organizational objectives.
• Cross-Functional Collaboration: Partner with clinical, operational, financial, IT, and other application teams to resolve issues, improve workflows, and support effective application use.
• End-User Training & Support: Provide technical guidance, education, and troubleshooting support to end users and collaborate with training teams to promote application proficiency.
• Project Management: Lead and participate in project planning, establish goals and milestones, develop work plans, and coordinate assigned tasks to meet project timelines.
• Communication & Escalation: Communicate project status, risks, issues, and changes to relevant stakeholders, escalating complex issues when additional support or decision‑making is required.
• Continuous Improvement: Identify opportunities to improve application functionality, processes, and team effectiveness while staying informed of relevant technologies and best practices.
• On-Call Support: Participate in an on-call rotation, as required, to support system stability and timely issue resolution.

Who You Are & What You’ll Bring

• Industry Expertise: Demonstrates knowledge of application support, systems analysis, and the unique workflows and requirements of a healthcare environment.
• Initiative: Takes ownership of responsibilities, follows through independently, identifies opportunities for improvement, and proactively recommends solutions that support team and organizational goals.
• Decision-Making & Judgment: Evaluates complex issues, considers broader system and business impacts, gathers input from relevant stakeholders, and implements well‑informed solutions.
• Results-Focused: Establishes achievable goals and timelines, prioritizes competing responsibilities, and maintains accountability for project milestones and outcomes.
• Adaptability & Flexibility: Adjusts effectively to changing priorities, business needs, and technical challenges while remaining composed and solution‑oriented.
• Creativity & Innovation: Challenges the status quo, explores alternative solutions, shares best practices, and identifies opportunities to improve application functionality and business processes.
• Project Management: Applies project management methodologies to planning, coordination, resource management, risk mitigation, and execution across projects of varying complexity.
• Communication & Collaboration: Communicates clearly and professionally with technical teams, end users, project leaders, and cross‑functional stakeholders while building productive working relationships.
• Continuous Development: Takes ownership of professional growth and maintains current knowledge of Epic applications, healthcare technology, industry trends, and relevant best practices.

Education

• Bachelor’s degree in healthcare information technology or a related field preferred; equivalent relevant experience may be considered in lieu of a degree.

Certifications

• Required: Active Epic certification in the assigned application/module (Epic Grand Central).
• Preferred: Active Epic certification in the assigned application/module (Epic Prelude certification).

Proven Track Record

• 3+ years of experience in technology, healthcare, or a related industry.
• Hands-on experience supporting, configuring, building, or maintaining applications relevant to the position.
• Experience with Epic application build and configuration, as required for the assigned module.
• Demonstrated ability to troubleshoot technical issues, collaborate with cross‑functional teams, and contribute to successful project delivery.

Physical Readiness

• Capability for sedentary work, including sitting for extended periods and occasionally exerting up to 10 pounds of force.

Travel Requirements

• Up to 25%, including travel for go-live implementations.

About Xtensys Connected Health Solutions

We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting‑edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we'd love to talk.