EPIC APPLICATION COORDINATOR - AMBULATORY (ON-SITE)

Riverside Healthcare; Kankakee (IL); On-site; USD 58,000 - 76,000; Full time

Job summary

Riverside Healthcare seeks an Epic Application Coordinator to implement, support, and optimize the Epic EHR and related applications. You will coordinate with clinical and administrative teams to ensure systems meet organizational needs and drive workflow improvements.

The role requires Epic certification within 3 months, strong collaboration skills, and the ability to manage testing, documentation, and compliance. On-campus work is expected initially with potential hybrid arrangements later.

Qualifications

• Must obtain Epic certification within 3 months of hire.
• Ability to communicate effectively with project leadership and subject matter experts.
• Experience with testing, validation, and training design is preferred.

Responsibilities

• Oversee configuration, customization, and maintenance of assigned systems to align with workflows.
• Provide end-user support to clinical and administrative users and collaborate with trainers on training programs.
• Coordinate system testing for new features, upgrades, and patches, following change control guidelines.
• Create and maintain detailed documentation including configurations and user guides.
• Ensure compliance with HIPAA and security policies across systems.
• Collaborate with IT and clinical teams to implement system enhancements and new functionalities.
• Work with vendors to manage updates and troubleshoot issues.

Skills

Communication skills

Project coordination

Workflow analysis

End-user support

Documentation

Education

Epic certification within 3 months

Tools

Epic EHR

Job description

Overview

The Epic Application Coordinator at Riverside Healthcare is responsible for the implementation, support, and optimization of the Epic electronic health record (EHR) system and any other applications or systems related to their area of Epic expertise. This role involves coordinating with clinical and administrative teams to ensure systems meet the organizations needs, managing system configurations, and providing end-user support. The Epic Application Coordinator plays a key role in enhancing workflows, ensuring data integrity, and driving system enhancements to improve patient care and operational efficiency. As such, they are responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring knowledge of system workflows.

The opportunity to work remotely is dependent on department needs and previous experience. In general, Epic Application Coordinators are expected to work on campus until fully certified, at which point opportunities for hybrid work schedules may become available. Fully remote work may be an option for a candidate with the right experience.

Essential Duties

• System Management: Oversee the configuration, customization, and maintenance of assigned systems, ensuring they align with organizational workflows and requirements. Work within application workgroups and across interdisciplinary workgroups to accomplish these goals as a team.
• End-User Support: Provide support to clinical and administrative users, addressing system issues, answering questions, and guiding users on best practices. Collaborate with trainers in the design and development of training programs to support implemented workflows.
• Workflow Analysis: Work with stakeholders to analyze and document current workflows, identifying opportunities for optimization within assigned systems.
• System Testing and Validation: Coordinate and perform system testing for new features, upgrades, and patches, ensuring functionality and minimizing disruption to operations. Follow established guidelines for testing and change control.
• Documentation: Create and maintain detailed documentation, including system configurations, workflow diagrams, and user guides.
• Compliance and Security: Ensure that all assigned systems comply with healthcare regulations (e.g., HIPAA) and organizational policies, particularly regarding data security and privacy.
• System Enhancements: Collaborate with IT and clinical teams to identify, prioritize, and implement system enhancements that improve patient care and efficiency.
• Vendor Collaboration: Work with vendors to manage system updates, troubleshoot issues, and implement new functionalities.
• Project Support: Assist in IT and clinical projects, providing subject matter expertise and technical support as required. Coordinate and facilitate meetings and document proceedings as assigned.
• Performance Monitoring: Monitor system performance, identifying and addressing any issues that may affect user experience or system availability.
• Knowledge Sharing: Participate in knowledge-sharing sessions with other IT and clinical teams to ensure consistent use of assigned systems across the organization.
• Technology Research: Stay updated on emerging technologies and best practices, making recommendations for improvements or new solutions to enhance system interoperability.
• Flexibility: Demonstrate flexibility with assignments within professional scope/duties/licensure. Be available for On-Call as scheduled.

Responsibilities

REQUIRED EXPERIENCE REQUIREMENTS:

• Ability to communicate effectively with project leadership and subject matter experts.
• Ability to keep projects on target, delivering quality work and according to specifications

PREFERRED EXPERIENCE REQUIREMENTS:

• Ability and interest to learn the software and increase their knowledge over time.
• Clinical and/or operational experience preferred based on application

REQUIRED LICENSURE/ EDUCATION REQUIREMENTS:

• Must obtain appropriate Epic certification within 3 months of hire

PREFERRED EDUCATION REQUIREMENTS:

• Education in field of expertise desired

Employee Health Requirements

Exposure/Sensory Requirements:

Exposure to:

• Chemicals: N/A
• Video Display Terminals: Extreme
• Blood and Body Fluids: None
• TB or Airborne Pathogens: The only risk is that associated with contact with the general public.

Sensory requirements (speech, vision, smell, hearing, touch):

• Speech: Training/presentations, telephone communication, facilitating meetings.
• Vision: Read computer screens and printouts, memos, communications, documentation, and literature.
• Smell: Sensitivity and recognition of odors derived from various cleaning processes, odors generated from malfunctioning equipment.
• Hearing: Telephone communications, meetings, and equipment operating characteristics.
• Touch: .Writing and computer entry, filing.

Activity/Lifting Requirements:

Percentage of time during the normal workday the employee is required to:

• Sit: 55%
• Twist: 0%
• Stand: 20%
• Crawl: 0%
• Walk: 20%
• Kneel: 0%
• Lift: 0%
• Drive: 5%
• Squat: 0%
• Climb: 0%
• Bend: 0%
• Reach above shoulders: 0%

The weight required to be lifted each normal workday according to the continuum described below:

• Up to 10 lbs: Occasionally
• Up to 20 lbs: Not Required
• Up to 35 lbs: Not Required
• Up to 50 lbs: Not Required
• Up to 75 lbs: Not Required
• Up to 100 lbs: Not Required
• Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.): None

Maximum consecutive time (minutes) during the normal workday for each activity:

• Sit: 240
• Twist: 0
• Stand: 20
• Crawl: 0
• Walk: 10
• Kneel: 0
• Lift: 0
• Drive: 5
• Squat: 0
• Climb: 0
• Bend: 0
• Reach above shoulders: 0

Repetitive use of hands (Frequency indicated):

• Simple grasp up to 10 lbs. Occasionally
• Pushing & pulling Normal weight: Occasionally
• Fine Manipulation: Computer keyboard and mouse.

Repetitive use of foot or feet in operating machine control: None

Environmental Factors & Special Hazards:

Environmental Factors (Time Spent):

• Inside hours: 8
• Outside hours : 0
• Temperature: Normal Range
• Lighting: Average
• Noise levels: Average
• Humidity: Normal Range
• Atmosphere:

Special Hazards:

Protective Clothing Required: None

Pay Range

USD $41.31 - USD $55.28 /Hr