Epic Application Analyst - Patient Experience (My Chart/Hello World)

utaustin; Austin (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Dell Medical School seeks an Epic Application Analyst - Patient Experience (MyChart/Hello World) to serve as SME and technical contact for Epic Patient Experience modules. You will lead projects, changes, and break/fix escalations, and collaborate with clinicians, IT, and vendors to deliver reliable EHR configurations.

Responsibilities include end-to-end testing, user support, and coordinating deployments with training and operations.

Qualifications

• Active Epic Certification or Accreditation in Epic Ambulatory / MyChart / Hello World with current status.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3–4 years of healthcare IT or Epic systems experience.
• 2 years in IS implementation, development and support within large healthcare org.
• Experience supporting clinical, ancillary, or business environments.
• Strong knowledge of clinical information systems and data management.

Responsibilities

• Designs, configures, tests, and maintains clinical information systems focusing on ambulatory care.
• Supports end-users remotely and in-person; coordinates fixes with vendors and training teams.
• Creates test scripts and coordinates testing for application changes and deployments.
• Collaborates with technical peers to identify infrastructure-related issues affecting clinical apps.

Skills

Epic Certification

Bachelor's degree

Healthcare IT

Epic systems

3-4 years

IS implementation

Clinical informatics

Education

Bachelor's degree in IT/CS

Tools

Epic Ambulatory

MyChart

Hello World

Job description

Job Posting Title

Epic Application Analyst - Patient Experience (My Chart/Hello World)

Hiring Department

Dell Medical School

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue

Location

AUSTIN, TX

Job Details

Purpose

The Epic Application Analyst - Patient Experience will serve as the subject matter expert and technical contact for their focus application areas. This position will take the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. Additionally, the Epic Application Analyst - Patient Experience will demonstrate full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems

Responsibilities

• Designs, builds, configures, tests, and oversees maintenance of clinical information systems with a focus in integrated multi-specialty ambulatory care. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
• Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
• Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
• Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.
• Provides on‑going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.

Required Qualifications

• A ctive Epic Certification or Accreditation (considered) in relevant Core application ( Epic Ambulatory / MyChart / Hello World) . Must maintain current certification for primary EHR module(s) as a condition of employment
• Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.
• Possesses practical experience in healthcare IT environments and familiarity with Epic systems, generally shown through at least 3-4 years of relevant experience in healthcare IT or Epic systems.
• Two years' experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
• Related professional experience supporting clinical, ancillary, or business environments
• Strong knowledge of clinical information systems, clinical informatics, data management and administration.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• ITIL Foundation certification. Active Epic Certification, Accreditation, or Proficiency in related applications.
• Master's degree in Information Technology, Computer Science, or a related field.
• Extensive experience with Epic Ambulatory applications, typically demonstrated by at least 5-7 years of relevant experience.
• Demonstrated experience as a major participant in an EHR configuration.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, and performance.

Salary Range

OPEN

Working Conditions

• Standard office equipment
• Repetitive use of a keyboard
• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current universi