Application Analyst Intermediate - EPIC Ambulatory

Cone Health; Greensboro (NC); On-site; USD 75,000 - 98,000; Full time

Job summary

Cone Health is seeking an Application Analyst Intermediate to provide technical application support for clinical and business systems, with emphasis on Epic Ambulatory. The role works under supervision to analyze user needs, configure workflows, run tests, document results, and troubleshoot issues to improve performance and meet organizational needs.

Required: Bachelor's degree or equivalent, 2 years of experience; EpicCare Ambulatory certification preferred but not required; ambulatory clinical

Qualifications

• Bachelor's degree or equivalent experience in relevant field.
• 2 years of experience required.
• EpicCare Ambulatory certification preferred but not required; ambulatory clinical setting experience recommended.

Responsibilities

• Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization's clinical and business needs.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions; conducts complex qualitative and quantitative analysis.
• Translates business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to standards.
• Provides technical application support, triage, and troubleshooting for complex applications; monitors data quality and integrity; escalates issues as needed.
• Maintains knowledge of new technical concepts and healthcare applications.
• Assists with implementation and support of third-party systems.
• Ensures integration of applications with cross-functional systems within the organization.

Skills

Workflow analysis

Testing & QA

Troubleshooting

Cross-functional collaboration

EpicCare Ambulatory

Education

Bachelor's degree or equivalent experience

Tools

EpicCare Ambulatory

Job description

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications. The position is for the Epic Ambulatory Team. Strongly prefer certification in EpicCare Ambulatory application but not required. Experience in ambulatory clinical setting is highly recommended.

Essential Job Function

• Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization's clinical and business needs when building and implementing the system.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third-party systems.
• Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross-functional applications utilized by the organization.
• Performs other duties as assigned.

Education

• Required: Bachelor's Degree or equivalent experience in relevant field.

Experience

• Required: 2 years

Licensure/Certification/Listing

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.