Epic Application Analyst I, II, II, Ambulatory

PIH Health Hospital; Whittier (CA); On-site; USD 84,000 - 170,000; Full time

Job summary

A leading healthcare provider in California is seeking an Epic Application Analyst to support and enhance their suite of Epic systems, specifically for ambulatory applications. This role involves collaboration with clinical staff to design workflows, troubleshoot issues, and ensure optimal functionality. Applicants must possess a relevant degree, with diverse experience levels considered, from newly graduated to seasoned professionals experienced within ambulatory settings.

Qualifications

• Required Epic certification must be obtained within 120 days of hire.
• 3 years of experience preferred, with flexibility for alternative qualifications based on experience.

Responsibilities

• Guide workflow design and perform system builds for Epic Ambulatory applications.
• Serve as the primary support contact for Epic applications.

Skills

Strong understanding of ambulatory clinic workflows

Analytical and troubleshooting skills

Flexibility to adapt to changing business needs

Effective communication skills

Ability to build relationships

Education

Bachelor’s degree in a clinical specialty or equivalent

Job description

Determination for the Epic Application Analyst (I, II or III), Ambulatory roles will be based on experience and qualifications.

PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.

External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required.

This position will primarily focus on the followingEpic applications: Ambulatory EHR, Bones Orthopedics, Kaleidoscope Ophthalmology, Urgent Care, & EpicCare Link. The Epic Application Analyst, Ambulatory is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical issues associated with Epic and any other connected software.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Strong understanding of ambulatory clinic workflows, including orders and documentation

• Familiarity or willingness to learn about orthopedic, ophthalmology, and urgent care clinical workflows

• Strong analytical, technical, and troubleshooting skills

• Demonstrating flexibility with respect to changing end‐user business needs

• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

• The ability to communicate information clearly and concisely with project leadership and subject matter experts

• The ability to gain trust and establish effective relationships with Epic counterparts

• The ability and willingness to learn new software and systems

• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person have finished making their point, and repeating information to ensure accuracy

• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Required Experience

Epic Application Analyst I, Ambulatory

Required:

• Bachelor’s degree or a license/certification in a clinical specialty

• 3 years of experience and under

• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma

Preferred:

• Certification, experience, or proficiency in one or more of the following Epic modules: Ambulatory EHR, Bones Orthopaedics, Kaleidoscope Ophthalmology, Urgent Care, & EpicCare Link

• Experience with PIH Health clinical workflows

• Experience working in an ambulatory clinic

Epic Application Analyst II, Ambulatory

Required:

• Bachelor’s degree or a license/certification in a clinical specialty with 3 to 7 years of experience

• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma

Preferred:

• Certification, experience, or proficiency in one or more of the following Epic modules: Ambulatory EHR, Bones Orthopaedics, Kaleidoscope Ophthalmology, Urgent Care, & EpicCare Link

• Experience with PIH Health clinical workflows

• Experience working in an ambulatory clinic

Epic Application Analyst III, Ambulatory

Required:

• Bachelor’s degree or a license/certification in a clinical specialty

• 7 or more years of experience

Preferred:

• Certification, experience, or proficiency in one or more of the following Epic modules: Ambulatory EHR, Bones Orthopaedics, Kaleidoscope Ophthalmology, Urgent Care, & EpicCare Link

• Experience with PIH Health clinical workflows

• Experience working in an ambulatory clinic

Address
12401 Washington Blvd.

Salary
84302.40-169104.00

Shift
Days

FLSA Status
Professional-Exempt