Epic Application Analyst I, II, II, Ambulatory

PIH Health; Whittier (CA); On-site; USD 84,000 - 170,000; Full time

Job summary

An exciting opportunity exists at a nonprofit healthcare network for the role of Epic Application Analyst I, II, or III, focused on supporting various Epic applications. The position requires strong analytical skills, understanding of clinic workflows, and the ability to adapt to user needs. Those interested should possess relevant Epic certification and experience, with responsibilities that include workflow design and system analysis.

Qualifications

• Requires a Bachelor’s degree or clinical specialty certification.
• 3+ years of experience preferred.
• Proficiency in related Epic modules is beneficial.

Responsibilities

• Support for Ambulatory EHR and additional Epic applications.
• Guide workflow design and system testing.
• Analyze technical issues related to Epic software.

Skills

Understanding of ambulatory clinic workflows

Analytical skills

Technical troubleshooting

Flexibility with changing needs

Effective communication

Education

Bachelor’s degree or clinical specialty certification

Tools

Epic Certification

Job description

Epic Application Analyst I, II, II, Ambulatory

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Epic Application Analyst I, II, II, Ambulatory

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This position is 100% onsite

Determination for the Epic Application Analyst (I, II or III), Ambulatory roles will be based on experience and qualifications.

This position is 100% onsite

Determination for the Epic Application Analyst (I, II or III), Ambulatory roles will be based on experience and qualifications.

PIH Health internal applicants or Altera employees (working at PIH Health as of May 2025), Epic certification in the required application/module must be obtained within 120 days of hire or transfer into the position. Failure to obtain certification within this timeframe may result in removal from the position; however, the employee will be eligible to apply for other internal openings for which they meet the minimum qualifications.

External applicants must possess active Epic certification in the required application/module at the time of hire. Proof of current certification will be required.

This position will primarily focus on the following Epic applications: Ambulatory EHR, Bones Orthopedics, Kaleidoscope Ophthalmology, Urgent Care, & EpicCare Link. The Epic Application Analyst, Ambulatory is the primary support contact for the above applications and will guide workflow design, build and test the system, and analyze other technical issues associated with Epic and any other connected software.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Strong understanding of ambulatory clinic workflows, including orders and documentation
• Familiarity or willingness to learn about orthopedic, ophthalmology, and urgent care clinical workflows
• Strong analytical, technical, and troubleshooting skills
• Demonstrating flexibility with respect to changing end‐user business needs
• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• The ability to gain trust and establish effective relationships with Epic counterparts
• The ability and willingness to learn new software and systems
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person have finished making their point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
  
  
  

Required Experience

Epic Application Analyst I, Ambulatory

Required:

• Bachelor’s degree or a license/certification in a clinical specialty
• 3 years of experience and under
• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
  
  
  

Preferred:

• Certification, experience, or proficiency in one or more of the following Epic modules: Ambulatory EHR, Bones Orthopaedics, Kaleidoscope Ophthalmology, Urgent Care, & EpicCare Link
• Experience with PIH Health clinical workflows
• Experience working in an ambulatory clinic
  
  
  

Epic Application Analyst II, Ambulatory

Required:

• Bachelor’s degree or a license/certification in a clinical specialty with 3 to 7 years of experience
• Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
  
  
  

Preferred:

• Certification, experience, or proficiency in one or more of the following Epic modules: Ambulatory EHR, Bones Orthopaedics, Kaleidoscope Ophthalmology, Urgent Care, & EpicCare Link
• Experience with PIH Health clinical workflows
• Experience working in an ambulatory clinic
  
  
  

Epic Application Analyst III, Ambulatory

Required:

• Bachelor’s degree or a license/certification in a clinical specialty
• 7 or more years of experience
  
  
  

Preferred:

• Certification, experience, or proficiency in one or more of the following Epic modules: Ambulatory EHR, Bones Orthopaedics, Kaleidoscope Ophthalmology, Urgent Care, & EpicCare Link
• Experience with PIH Health clinical workflows
• Experience working in an ambulatory clinic
  
  
  

Address

12401 Washington Blvd.

Salary

84302.40-169104.00

Shift

Days

FLSA Status

Professional-Exempt

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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