Epic Application Analyst (Associate, Mid, Senior)

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); Remote; USD 90,000 - 120,000; Full time

Job summary

Penn Medicine seeks an EPIC Application Analyst at Associate, EPIC, or Senior level to join the Corporate IS team. This role supports implementation, optimization, maintenance and support of Epic System applications, delivering high-quality patient care and operational excellence.

Analysts work within Penn Medicine policies, collaborate with Epic support teams and vendors, and are aligned to the appropriate level based on experience and qualifications. Remote work options are available.

Qualifications

• Minimum education and IT experience aligned to Penn Medicine standards.
• Epic system knowledge and a willingness to obtain/maintain Epic Certification.
• Experience in healthcare IT is preferred.

Responsibilities

• Analyze, troubleshoot, and resolve issues at technical, interface, and application levels.
• Collaborate with Epic support teams, vendors, and other IS teams to address complex issues.
• Communicate problems and potential solutions to team members and administration.
• Ensure full integration of systems and devices using interfacing standards.
• Provide customer service and liaison between operations and Information Services.
• Design, build, install, modify, and test Epic applications to optimize workflows.
• Document user requirements and system scope; maintain configurations and processes.
• Maintain thorough documentation and comply with Penn Medicine guidelines.

Skills

Analytical thinking

Troubleshooting

Communication

Team collaboration

Education

High School Diploma or GED

Associate's degree in IT/related field

Bachelor's degree in Information Technology or related field

Tools

Epic System

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate
• Department: IS- EPIC
• Location: Remote
• Hours: 8hr Days

Summary

This position is posted at three levels based on experience:

• Associate EPIC Application Analyst : Entry to early-career
• EPIC Application Analyst: Mid-level
• Senior EPIC Application Analyst: Advanced

Candidates will be aligned to the appropriate level based on experience and qualifications.

Associate EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education and Experience

• H.S. Diploma/GED and 4+ years of related IT experience, preferably in healthcare. (Required)
• Associates degree and 3+ years of related IT experience, preferably in healthcare. (Preferred)
• Bachelor's degree in Information Technology or a related field. Individuals with other majors may be considered with internship or other IT related experience. (Preferred)

Certifications

• EPIC Certification. Proficiency , or accreditation (preferred)

EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education & Experience

• H.S. Diploma/GED and 6+ years of related IT experience, preferably in healthcare. (Required)
• Associates degree and 5+ years of related IT experience, preferably in healthcare. (Preferred)
• Bachelor's degree and 5+ years of related IT experience, preferably in healthcare. (Preferred)

Certifications

• Epic Certification, Proficiency, or Accreditation (Preferred)

Senior EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Required Education & Experience

• H.S. Diploma/GED and 8+ years of related IT experience, preferably in healthcare. (Required)
• Associates degree and 7+ years of related IT experience, preferably in healthcare. (Preferred)
• Bachelor's degree and 5+ years of related IT experience, preferably in healthcare. (Preferred)

Certifications

• Epic Certification, Proficiency, or Accreditation (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.