Epic Application Analyst (Associate/Mid/Senior)

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive compensation and benefits program

Prepaid tuition assistance

Job summary

Penn Medicine, University of Pennsylvania Health System, is seeking an Associate EPIC Application Analyst for their Hybrid department. This role involves implementing and supporting Epic System applications to enhance patient care and operational excellence.

Ideal candidates will possess IT experience in healthcare, communication skills, and required certifications. Competitive benefits and a commitment to employee wellness are part of the offering.

Qualifications

• Experience in IT, preferably in healthcare.
• Must have EPIC Certification.
• Effective communication with technical and non-technical teams.

Responsibilities

• Perform analysis, troubleshooting, and problem solving of issues.
• Collaborate with technical support teams to address complex issues.
• Utilize expertise to design, build, and test application software.

Skills

Analytical skills

Troubleshooting

Customer service

Communication skills

Education

H.S. Diploma/GED

Bachelor's degree in Information Technology

Associates degree

Tools

Epic Systems

Job description

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate
• Department: IS‑EPIC
• Location: Hybrid with possible travel to Penn locations.
• Hours: 8hr Days

Summary

This position is posted at three levels based on experience:

• Associate EPIC Application Analyst: Entry to early-career
• EPIC Application Analyst: Mid-level
• Senior EPIC Application Analyst: Advanced

Associate EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root‑cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Minimum Required Education and Experience (Associate)

• H.S. Diploma/GED and 4+ years of related IT experience, preferably in healthcare.
• Associates degree and 3+ years of related IT experience, preferably in healthcare.
• Bachelor's degree in Information Technology or a related field. Individuals with other majors may be considered with internship or other IT related experience.

Certifications (Associate)

• EPIC Certification. Proficiency or accreditation.

EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root‑cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Minimum Required Education and Experience (EPIC Application Analyst)

• H.S. Diploma/GED and 6+ years of related IT experience, preferably in healthcare.
• Associates degree and 5+ years of related IT experience, preferably in healthcare.
• Bachelor's degree and 5+ years of related IT experience, preferably in healthcare.

Certifications (EPIC Application Analyst)

• Epic Certification, Proficiency, or Accreditation.

Senior EPIC Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence.

• Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root‑cause, recommends, tests, and implements changes.
• Provides guidance and support to team members, contributes their expertise to decision‑making processes, and collaborates with stakeholders. Communicates insights, recommendations, and findings.
• Understands integration between various applications and functionality within those applications.
• Provides customer service and acts as liaison between operational departments and Information Services.
• Serves as application expert with in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Minimum Required Education and Experience (Senior)

• H.S. Diploma/GED and 8+ years of related IT experience, preferably in healthcare.
• Associates degree and 7+ years of related IT experience, preferably in healthcare.
• Bachelor's degree and 5+ years of related IT experience, preferably in healthcare.

Certifications (Senior)

• Epic Certification, Proficiency, or Accreditation.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Equal Opportunity Employer

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.